My wife and I, our son, and future daughter in-law went on two snowmobile trips in Montana several weeks back. Unfortunately we used two different companies....Swan on Friday, and the "other guys" on Saturday. The difference between the two was unbelievable. Swan did such a great job, I was compelled to send them a note and thank them....so now I would like to post that note for all to see. Bottom line, if you want to go on an excursion in northwest Montana, please call Swan.
I just wanted to drop you a quick note to let you and the folks at Swan Mountain Outfitters know how much we enjoyed our long weekend in Montana last weekend. The hi-lite was definitely the snowmobile trip at Desert Mountain on Friday. Shaun (sp?) was an absolutely amazing guide (even if we did have to dig him out of the deep snow at one point....LOL)! I can't begin to tell you how much we appreciated you converting a sled to a left hand throttle so Klay could pilot his own sled...and that you were willing to deliver it to your competitor on Saturday so he could use it again! This demonstrates a customer service attitude that can be hard to find these days. In fact, I can't help but compare our experience between Friday and Saturday, and frankly there is no comparison. From the reservation process, the friendliness of the staff, the guide....everything!... Swan is so far ahead of "the other guys" in every category that I would not consider using anyone other than Swan on our next trip (and enthusiastically recommending them to others should the opportunity arise).
Thanks again for helping make our little mini vacation so memorable.
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