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“Small cluttered room” 2 of 5 stars
Review of Holiday Inn Express Silver City

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Holiday Inn Express Silver City
2.5 of 5 Motel   |   1103 Superior Street, Silver City, NM 88061   |  
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Ranked #2 of 9 Hotels in Silver City
Certificate of Excellence
Romford, United Kingdom
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Small cluttered room”
2 of 5 stars Reviewed September 28, 2012 via mobile

Our twin queen sized room was so cluttered with furniture we had to rearrange it to be able to store my suitcase beside my bed (the only place it would fit)
The room had no fridge or microwave so if you want either there was a $10 a day charge for each
The fitness room boasts four machines but only one was working the other outdated one was inaccurate
Tucked behind Wendy's and over 2 miles from the Old Town its location is not great

  • Stayed September 2012
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Silver City, responded to this review, October 23, 2012
Dear David E,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am pleased that you have given us a high score on Cleanliness. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, I would like to apologize for any inconvenience the room conditions may have caused you. Rest assured that I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 reviews from our community

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Santa Fe, New Mexico
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed September 26, 2012

rooms are average for what you pay for...housekeeping needs to learn to quit slamming doors all morning and pay attention to the cleanliness of the room/bedding.

I'm sure this property will improve with time since it is now under new management. I look forward to seeing the improvements my next visit to Silver City...because I will stay here again and check it out.

The breakfast is not very good for non-meat-eaters...but the fruit was fresh and the juice was great.

Front desk staff needs a little training on customer service..like telling me they could not make change for a $20???..but after a little coercing, they seemed to have the change for me...hmmm????

I talked to the corporate manager and reviewed my stay with him...he provided some of the best customer service that I have seen in a long time

Other than the little things that will improve...the trip was fun.

Lke I said..I will stay here again.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank dgress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Az
1 review
5 of 5 stars Reviewed September 4, 2012

The Holiday Inn Express in Silver City was a perfect place for our family members to stay during a family reunion. From the planning of this event to our departure, Ms. Carrillo was there to help. The staff were friendly, welcoming, and helpful. The rooms were spacious, clean, and comfortable. A big thank you to Ms. Carrillo and the rest of the staff!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sjday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gibson City, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 2, 2012

We stayed here for 5 nights along with 10 other family members and found our rooms as well as the rest of the hotel to be very clean and well managed. We felt that the manager, Ms. Carrillo, went above and beyond to accommodate all of our needs and requests. All the staff was very friendly and well trained. The breakfast was very good, fresh and plentiful. We will stay here again.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CE D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamond Springs, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 24, 2012

hotel is clean and very well managed. Mgr. Michelle was extremely accommodating for our reunion and made sure all of our family members were comfortable. Rooms were clean and staff was friendly. Laurie at breakfast was personable and the selections were generous. Manager Michelle Carrillo was recovering from surgery but was still active checking the facilities. We highly recommend the Holiday Inn Express in Silver City as this was the third consecutive year in which we have had a reuni
on there.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 29, 2012

This place us slipping, rooms are dirty, carpets stained, beds are horrible and rooms stink they try to mask it with a foo foo spray but smell dominates. Maids can be friendly but they do not clean. Clean to them is making ur bed and changing out ur towels. So if ur staying more than a night a want a clean room pack ur vacuum and supplies cause u will have to do it urself. Personal feeling if they were made to wear uniforms that fit and looked professional perhaps they would have more prides in their work, cause if u don't take pride in urself its going to show through ur work. Breakfast staff, Lori and maintenance, Mack have great work ethic and are professional and friendly.

  • Stayed July 2012
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank cruznthru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Silver City, responded to this review, August 13, 2012
Dear cruznthru,

We appreciate that you took the time to leave a comprehensive review, highlighting not only the bad but also the good. I am glad our breakfast staff were professional and friendly. I apologize for the overall condition of the room and for the inconvenience it may have caused you. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Sincerely,

Irish V
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Deptford, NJ
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 25, 2012

I generally like all of the Holiday Inn Express that I visit. I won't go back to ths one.
The first thing I noticed was that the bathroom floor was dirty. I thought maybe the black lines on the textured terra cotta colored tile was part of the texturing, but I noticed that behind the toliet, where there would not be anyone walking, the tile did not have this coloring. So I scraped one of the tiles with my finger nail and sure enough it was dirt. While down on the floor, I noticed the the outside of the toilet was very dirty.

The room was nice except for this dirty bathroom. The breakfast buffet was as expected.
I mentioned to the desk clerk as I checked out that the toilet needed repair because it was constantly running and wasting water in New Mexico is serious business. She said she would send someone to fix it. I told her to also tell the maid to scrub the floor. She just mumbled something back.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank ginaceee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Silver City, responded to this review, August 14, 2012
Dear ginaceee,

Thank you for taking the time to share your feedback. I am sorry we were not able to exceed or at least be at par with your expectation regarding cleanliness. I will make sure that your comments will be forwarded to the appropriate departments and be reviewed. We hope to have the honor of serving you again should your travels bring you back to the area.

Sincerely,

Irish V
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Silver City

Address: 1103 Superior Street, Silver City, NM 88061
Phone Number:
Location: United States > New Mexico > Silver City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Silver City
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Holiday Inn Express Silver City 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Silver City, New Mexico is near Historic Downtown Silver City with it's restaurants, galleries and shopping. The Gila National Forest and Wilderness areas, Gila Cliff Dwellings National Monument, City of Rocks State Park, Faywood Hot Springs, Glenwood Catwalk Recreation Area, Chino Mine, Tyrone Mine and the WNMU Campus are within easy driving distance. Tourist and real estate relocation information are available in our lobby. The goal of our hotel is to provide our guests with an inviting, comfortable and safe atmosphere that exceeds expectations. We will do this by providing both our guests and our employees with a positive experience while maintaining our honesty, integrity and love for what we do. Hotel features include complimentary Express Start breakfast and free local phone calls. Visit Silver City, NM and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Silver City Hotel Silver City
Holiday Inn Silver City
Silver City Holiday Inn

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