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“Outstanding Personnel and Hotel” 5 of 5 stars
Review of Marriott New York at the Brooklyn Bridge

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Marriott New York at the Brooklyn Bridge
3.5 of 5 Hotel   |   333 Adams Street, Brooklyn, NY 11201   |  
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Ranked #12 of 51 Hotels in Brooklyn
New Holland, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Outstanding Personnel and Hotel”
5 of 5 stars Reviewed August 4, 2014

Our daughter was married on Sunday July 27, 2014. We had numerous out of town guests coming to this hotel, so we wanted an early check-in time if possible. People went out of their way to accommodate our request.
Beverly Brown was EXCEPTIONAL at your front desk as were Candice and Armundo. Beverly bent over backwards to help us with everything we requested.
Also outstanding personnel were Angelo, the assistant bell caption and Brian, in the lounge. Angelo was so accommodating in helping us keep all our belongings in one spot till our rooms were ready. The hostess (unfortunately didn't get her name) and a tall Jamaican (I think) gentlemen who was our server for breakfast in your restaurant could not have been more helpful.
Overall our experience at the Marriott was everything we had hoped for and much, much more. It is DEFINITELY the place to stay if you are coming to Brooklyn, or for that matter NYC. Convenient and super helpful staff!

Room Tip: I believe every room would be a good room. We took potluck and they were excellent. All rooms had...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,151 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 2, 2014

Brooklyn Marriott is home away from home. Large, comfortable rooms, nice public areas, helpful and enthusiastic staff. No brainer if staying in Brooklyn. It's the only real game in town. Pop into the concierge for the superb views

Room Tip: Try to get in the south tower.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottish Highlands
Top Contributor
119 reviews 119 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
173 helpful votes 173 helpful votes
5 of 5 stars Reviewed July 27, 2014

How much do we love this hotel?! If I could give it more than 5 stars I certainly would. This hotel is EXCEPTIONAL in every way.

This was our 5th consecutive year here, and each visit gets better!

The hotel is perfectly situated for easy access to all the big Manhattan attractions, while allowing the blissful luxury of the tranquility of Brooklyn. Subway stations at Jay Street MetroTech and Burgh Hall are just a short stroll away, as are many eating places to suit all tastes.


Not only is this a beautifully serviced hotel, complete with swimming pool, gym, spa and sauna, it also has the best staff of any hotel I have ever stayed in. Clearly the staff are happy here as the same people have been serving us over the years. Michael and Nick, the doormen, are a fountain of local knowledge and always happy to share this. Peterson, the Porter, is an extremely helpful guy who goes that extra mile to assist guests. Our housekeeper on floor 19, Fatima R, made out stay so very comfortable - after a day pounding the streets in the heat it is so good to return to a beautifully clean and refreshed room. As for the front of house staff.....these ladies are a shining example of how customer service should be delivered. Cheryl, Maree, Beverly, Tammi, Candis and Meghna, you are a credit to the Marriott. You greeted us with open arms, like family- not guests....we felt we were 'home'. Of course, the whole operation is headed by a true gentleman, John McPartlin, - under his expertise you are in good hands.

So, please book this hotel with confidence. If there is something you need, just ask. If you can't get it here, you can't get it anywhere.

Enjoy.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIMarriott, General Manager at Marriott New York at the Brooklyn Bridge, responded to this review, July 31, 2014
Dear Linda C,

Thank You! Thank You!

I was delighted to read your posting and the many compliments you have chosen to share with all the readers from TripAdvisor. Being a seasoned traveler, your feedback truly means a great deal to all of us here at the Brooklyn Marriott and lets me know we are doing it right!

Thank you for always selecting Marriott when traveling to Brooklyn. I look forward to saying hello during your next visit. Sam Ibrahim, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 27, 2014

Great hotel conveniently located at the foot of the Brooklyn Bridge with easy access to Manhattan by subway across the street, or by taxi. Free bus into the city twice a day. Very friendly and most helpful staff. Great walking in Brooklyn Heights neighborhood. We stayed on 18 floor with view of East River and Statue of Liberty. Hotel restaurants were very good, neighborhood restaurants outstanding, especially Armandos on Montague and Queen on Court St.. Big, clean comfortable rooms with excellent housekeeping staff. Business center, pool and all amenities.Bargain for such great access to Manhattan.

Room Tip: higher rooms have best views.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 18, 2014

Yes the room a big not complaint but starting to look old: Also the bathroom could be renovated. But a Marriot is a Marriot everywhere the same look smell feeling:
Reception staff is fine .
Roomservice is overcharged : When i wanted to order just 3 cans of coke they wanted to charge me 21 usd and then you suposse to tip on it ???? For me this is not acceptable.
Depending where your room is you will hear cleaning staff etc doors not well isolated.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 15, 2014

First, the location is excellent, and the room itself was wonderful - quiet, very comfortable, with amenities, and clean. And that is what counts the most. Paying daily $15-20 for internet access was annoying. We were there with guests for my daughter's wedding elsewhere, and the event planning services had many glitches - I would not recommend using their event planning services (Sarah Costello was our planner). For example, we booked a block of rooms months in advance, but were never told we would not be together "unless we asked' - but nobody asked us! So we were scattered all over the hotel. Service in general was variable - some people were absolutely wonderful, but again there seemed to be communication glitches - I was charged without being told the bill, I was told the bill would be emailed to me but it was not, etc. Overall, tho, a good place to stay - and the room itself was great.

Room Tip: Ask for a view of the river. Also, if you book a "block" as we did, they don't put yo...
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Bruno, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 14, 2014

Usually we stay in Manhattan but were visiting family in Brooklyn so we selected this hotel with trepidation about location but absolutely loved it. We had two separate subway stations within a block and a half to choose from and traveled every day with ease. The hotel is simply lovely. We paid a little extra and were upgraded to a corner room (ask for a room ending with 06) which provided us with an amazing view from two directions. Statue of Liberty one way and Brooklyn Bridge and lower Manhattan East Side the other way. King bed, daybed/chaise lounge, fridge, large entryway, marble bath, nice amenities. To be honest, it was one of the most spacious and comfortable rooms we have ever stayed in and we travel a lot. Loved being close enough to walk the Brooklyn Bridge and really recommend taking the time to do that. Will stay there again.

Room Tip: Corner rooms are the best. We were in 1506. You want a room with an 06 to get the best view possib...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott New York at the Brooklyn Bridge

Address: 333 Adams Street, Brooklyn, NY 11201
Location: United States > New York > Brooklyn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Brooklyn
#8 Romantic Hotel in Brooklyn
#8 Business Hotel in Brooklyn
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Marriott New York at the Brooklyn Bridge 3.5*
Number of rooms: 376
Official Description (provided by the hotel):
This hotel is an ideal choice among Brooklyn, NY hotels for business or leisure travel. The hotel's luxurious accommodations boast a relaxed but modern atmosphere with state-of-the-art amenities. ... more   less 
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Also Known As:
Marriott New York At The Brooklyn Bridge Hotel Brooklyn
New York City Marriott
Marriott Brooklyn Bridge
Brooklyn Marriott

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