My review is based on my interaction with the management of the hotel. Booked via a third party discount site (Groupon). Unfortunately trip was cancelled at the last minute. Knowing that there were no changes or refunds allowed, I called the hotel to see if they would work with me (partial credit or rebooking). Was told by the front desk that they would need to speak with the Manager. A few minutes later I was told that I had to call central booking and was transferred. Call got disconnected. Called back and was transferred again. Disconnected again. Third try was a charm. Unfortunately central booking said I had to work via Groupon.
So I called Groupon. I reached them no problem. They reminded me of the terms and conditions which I was aware of. They were willing to call the hotel to see if they would be willing to approve a cancellation. I have them the name of the person I had been speaking with.
Imagine my surprise when Groupon told me that the hotel refused to authorize the cancellation. So my one star is because they gave me the run-around. Why not simply tell me that at the beginning? I was aware that I was asking for a consideration. They could have easily saved me the time and hassle (I had a sick baby that I was dealing with) and told me upfront that nothing could be done. Instead they just chose to pass the buck.
Shame on them for creating more of an issue than the situation deserved.
- Official Description (provided by the hotel):
- The Comfort Inn Brooklyn Downtown is a 104-room property located between historic Park Slope Brooklyn and Cobble Hill and is the closest hotel to the Barclays Center. The hotel is a recently opened CHOICE property. Our pet friendly, Comfort Inn Brooklyn-Downtown is conveniently located close to Atlantic/Barclay's subway station which also services the Long Island Railroad. The hotel is close to Metrotech, Fulton Street Mall, Long Island University, Botanical Gardens, the Brooklyn Bridge, Brooklyn Academy of Music and Prospect Park. Enjoy all that Brooklyn has to offer with convenient access into Manhattan. Limited self-parking available (at an affordable fee). Free wireless and hard-wired Internet. Conveniently located within walking distance of over 150 restaurants, lounges and shopping, government and corporate offices. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Choice Hotels, Orbitz, Booking.com, Priceline, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Comfort Inn Brooklyn - Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Brooklyn Downtown Hotel Brooklyn
- Comfort Inn Brooklyn
- Brooklyn Comfort Inn