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“Cannot believe this can call itself a holiday inn express” 1 of 5 stars
Review of Comfort Inn Brooklyn - Downtown

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Comfort Inn Brooklyn - Downtown
2.5 of 5 Hotel   |   279 Butler Street, Brooklyn, NY 11217 (Formerly Comfort Inn Brooklyn Bridge)   |  
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Ranked #33 of 51 Hotels in Brooklyn
Isle of Wight
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
“Cannot believe this can call itself a holiday inn express”
1 of 5 stars Reviewed December 21, 2013

okay, so stayed here when we were going to a gig at the Barclays centre in Brooklyn. On that note, from a location point of view its not bad, about a 15min walk back from the venue. That's the best part!!
This hotel is in the back streets of brooklyn. There's a lot of industry around it, our room overlooked some sort of truck yard with reverse beeping featuring in our efforts to sleep.
Now its december so it's cold. The heater in the room is so noisy it's difficult to sleep with it on. Without it, the room is freezing and, if you can believe this..... the hotel doesn't have a blanket or a duvet. You sleep under sheets, yes sheets, after trying for hours to sleep we actually got out of bed and put our clothes back on.
The door to the room, when shut, left a 10-15mm gap all the way around. I brought this to their attention and they said well as long as no one can get in!! What, you could see daylight through it, anyone in the hallway might as well be in the room when they spoke, and the light from the hall outside kept the room inside light. There is no safe in the room, so i took our passports and cash ( international travellers ) down to reception to use their advertised safe. "Sorry, we only have one and its in use!!" Seriously.
This place is a disgrace and should be removed from the IHG group with whom I spend a lot of money.

Room Tip: Stay somewhere else - if you don't have a car, don't even think about it. You'll have no...
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  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon W, General Manager at Comfort Inn Brooklyn - Downtown, responded to this review, October 1, 2014
Thank you for taking the time to review our hotel. We are sorry that your experience didn't live up the expectation laid out in front of you. We are hopeful that you will give us another opportunity to show you what you the type of service we normally provide; evident by the other surveys listed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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49 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Comfort Inn Brooklyn - Downtown

Address: 279 Butler Street, Brooklyn, NY 11217 (Formerly Comfort Inn Brooklyn Bridge)
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #33 of 51 Hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Brooklyn - Downtown 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Comfort Inn Brooklyn Downtown is a 104-room property located between historic Park Slope Brooklyn and Cobble Hill and is the closest hotel to the Barclays Center. The hotel is a recently opened CHOICE property. Our pet friendly, Comfort Inn Brooklyn-Downtown is conveniently located close to Atlantic/Barclay's subway station which also services the Long Island Railroad. The hotel is close to Metrotech, Fulton Street Mall, Long Island University, Botanical Gardens, the Brooklyn Bridge, Brooklyn Academy of Music and Prospect Park. Enjoy all that Brooklyn has to offer with convenient access into Manhattan. Limited self-parking available (at an affordable fee). Free wireless and hard-wired Internet. Conveniently located within walking distance of over 150 restaurants, lounges and shopping, government and corporate offices. ... more   less 
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Also Known As:
Holiday Inn Express Brooklyn Downtown Hotel Brooklyn
Comfort Inn Brooklyn
Brooklyn Comfort Inn

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