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“nice hotel, could have better location” 4 of 5 stars
Review of Holiday Inn Express Brooklyn

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Holiday Inn Express Brooklyn
2.5 of 5 Hotel   |   625 Union Street, Brooklyn, NY 11215   |  
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Ranked #21 of 50 hotels in Brooklyn
Brooklyn, New York
Top Contributor
110 reviews 110 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
48 helpful votes 48 helpful votes
“nice hotel, could have better location”
4 of 5 stars Reviewed April 8, 2013 via mobile

Nice hotel with average location. Everything about our stay itself was good. The location is near the subway & good restaurants, but the block is deserted at night. I would walk in a group or take a taxi. Being aware of that, the staff & rooms are nice. A bit pricey for where it is.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 people have reviewed this hotel

Traveler rating
    57
    104
    40
    24
    26
See reviews for
73
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Swedish first
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English first
Batemans Bay, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 6, 2013

Really enjoyed our stay here. Easy commute to Manhattan. Staff great especially Christina on front desk Louis and Tony. Thank you all for a great stay.

Rooms very comfortable would definitely stay here again if ever visiting NYC.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
long island, ny
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 28, 2013

The 5 stars go to the staff of this hotel. As a former hotel manager, I am very critical of hotel service. The staff here is well trained to provide excellent service. We stay in Brooklyn twice a month on business, so I have stayed at a lot of hotels in the area. This hotel has the most friendly and attentive staff, hands down. The rooms are small, but nicely decorated and immaculate. The complimentary breakfast was very good. We are on a tight budget and usually look for a rate under $200.00. This hotel is usually much higher, but we got it for $159.00. I will watch for these lower rates in the future and will choose this hotel whenever I can find it for a reasonable rate.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnut, California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2013

This was my family's first trip to New York. We stayed in Brooklyn because it was centrally located. Great staff , Terrance, Caress and Christina were great. The rooms were small but what do you want for $160.00. They need a bar but there's a great one 2 blocks away. The street is noisy but it's New York! They had a very decent breakfast.

Room Tip: Rooms away from the street are more quiet
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

Stayed at this hotel for 3+ weeks while working in New York. The staff was young, dynamic, friendly and knowledgeable of local places to eat and entertain. Even though they had a decent breakfast, there are plenty of places to go nearby. The GM and staff really disappointed me by not having a rude, dry and crude attitude towards tourist that I found common in other hotels in NY. Rooms where small but cleaned every day and the beds quite comfortable. A definite place to stay while visiting NY, the metro station is very close by. Great customer service.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
1 review
2 of 5 stars Reviewed January 20, 2013

We were the for the new year's eve ( we stayed 4 days), 3 persons.
We booked a room more than a month before, and when we arrived they didn't have the room. They didn't even have a room for 3. So after a 30 minutes negotiation we had a room with 1 bed + a blow up bed (it came really late btw). Everyday they said we would have the room we booked and after 4 days we still didn't have it. everyday losing 30 minutes of arguing, not what you're searching for when you're on vacations !

The excuse: we booked with booking.com so they didn't get our reservation, BUT, I called twice to confirm they had the room. So what happens there is that even when you book, if they have to give our room away they do it.

The staff was cool anyways and we had a nice discount for the disagreement.

The rooms are small but nice.

The area seemed very nice, except the last day when a lady got hit by a man with a baseball bat and got her purse robed. All that happened around 9.00 pm in the subway union street. (across the street of the hotel).

Well, there are crazy people everywhere, and overall we had a nice time in Brooklyn.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Brooklyn, responded to this review, February 12, 2013
Dear Cam9288,

Thank you so much for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class service and for that please accept my sincere apology for the shortcomings you experienced during your stay and I regret our hotel fell below your expectations in many aspect. I am relieved to know that the hotel gave you a discount to compensate the inconvenience of your stay. I appreciate you bringing this matter to our attention and rest assured your feedback will be reviewed and most certainly be forwarded to the appropriate departments. We will work diligently to rectify any unsatisfactory experiences.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 11, 2013

Number of travellers: 3
Room:Triple room. 2 Double beds.
Duration of stay: 1 week

Room:
Positives:
Clean & Modern

Negatives:
Very small rooms.
Very little / no closet space (we kept out clothes in our suitcases)
Hair dryer stopped working and when it was replaced , the second blew up while i was drying my hair. Didnt attempt to dry my hair after that !

On the hotel itself:
Very friendly staff.
I found it very expensive for the area.
One lift that is as slow as christmas and very small. Not great when your on the 9th floor !
Breakfast was just ok.

We arrived back to our hotel room on one night and there was a smell of burning. Staff couldnt figure out the smell and we asked to be moved to a lower floor. On the next night , arriving back at the hotel in the new room. There was a infest of ants. So we had to move again.

One family member had an emergency twice while we were staying there but staff were very helpful in calling an ambulance. Especially the employee Angel. He couldnt have been nicer or helpful. He deserves a promotion !

Next time i visit New York, i would stay in a different hotel. Its worth paying the extra few dollars to stay in the city centre. This wouldnt be a holiday hotel.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Brooklyn, responded to this review, January 23, 2013
Dear IrishGalwayLady,

Thank you for taking the time to post a review of our property. I am happy to hear that our staff was helpful during your stay. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is our regret that you were satisfied with your room accommodation, please accept our sincere apologies for any inconvenience you may have experienced at our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. Welcome any opportunity to improve.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Brooklyn

Address: 625 Union Street, Brooklyn, NY 11215
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #21 of 50 hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brooklyn 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Brooklyn NY, the obvious and affordable alternative to Manhattan hotels is conveniently located in the heart of Brooklyn. Walking distance to a plethora of restaurants, lounges, shopping and Government and corporate offices, Long Island University, Navy Yard, Coney Island, Brooklyn Academy of Music, Brooklyn Bridge, and Brooklyn Botanical Gardens. This 115-room property with superior customer service is located in the historic Park Slope section of Brooklyn, NY. The hotel is a recently opened IHG property. Our pet friendly hotel features include Jacuzzi rooms, complimentary deluxe breakfast buffet, free wireless high speed Internet access and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning, featuring a selection of fruits, juices, cereals, breads/pastries, and hot items rotated daily. We have also created the world's best tasting cinnamon roll. Additional features include a self-service business center and limited self-parking (at an affordable fee). Steps away from Union Street Subway Station and walking distance to Metro Tech Government Offices. ... more   less 
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Also Known As:
Holiday Inn Express Brooklyn Hotel Brooklyn
Brooklyn Holiday Inn Express
Holiday Inn Brooklyn
New York City Holiday Inn

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