I was visiting my brother for the night and decided to book this hotel since it was brand new. I booked a king size bed and got a queen...not that big of a deal...but it got worse. When they said they have parking they mean 6 spots and if they are full it is on street parking "at your own risk". The neighborhood was run down,dirty and felt very unsafe especially at night. The hotel itself was clean but nothing special. The toilet in our room was broken. In addition, we were awakened at 4am to someone banging on the doors and walls on our floor. It woke me up out of a sound sleep and continued for about 15-20 min. I was actually afraid and would not leave the room. We called security and after some arguing the situation was taken care of. I travel a lot and I have never had such a terrible experience. When I brought my concerns up to management the next day they were unsympathetic and did not offer any type of resolution. They basically told me to go back and fight with hotels.com. Terrible customer service if you ask me.
- Official Description (provided by the hotel):
- Welcome to Hotel Luxe: a sophisticated and modern urban hideaway in New York City featuring contemporary amenities and stylish guest accommodations. Hotel Luxe is conveniently located on one of Brooklyn's main arteries-Atlantic Avenue. Complimentary Amenities include: Breakfast, WiFi, In-Room Coffee, Flat-Screen HD TVs with premium channels, Front Desk/Concierge Assistance for Restaurant Recommendations, Airport Shuttles, and Car Service Arrangements ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Hotels.com, Agoda, TripOnline SA and Odigeo so you can book your Hotel Luxe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.