I was looking to catch up with my sisters in NYC and do some business while there. Unfortunately, this was the week of 9/11, so trying to find a reasonably priced room in Manhattan was impossible. I grew up in Brooklyn, so I started looking there and was finding either hotels priced the same as Manhattan (people this is Brooklyn, NOT Manhattan) or real dumps that weren't that much cheaper. Just as I was about to give up, the Hotel Indigo popped up on the priority club website. I called and spoke to a manager named Susan who told me this was a new property and they would open on 8/1 (I was booking in June). I was very excited after speaking to Susan and seeing the rate at $240. When I arrived, I was greeted courteously and professionally by Yana. I was told that breakfast is not served here, but I could go across the street to the Aloft or the Sheraton and get a "discounted" rate (so i'm confused as to the reviewers who said they had meals here). There are no diners close by, but if you're OK with grabbing an egg sandwich on a roll and walking there are a couple of deli's on the way to the subway. I self-parked for $25/day (which was great!) and went to my room (804). BTW, my usual requests are a "high floor in quiet part of hotel" and I confirmed this when I called a week before checkin. After checking in, I was disappointed to find that the 8th floor was less than half-way up and the views were either of Duffield St. or the adjoining roof next door which had a tarp and many empty cans of tar on it (so high floor - no, and quiet part of hotel - no). I was prepared for the room not having any dressers, drawers, or shelves from what I read about other hotel Indigos, so this was not a surprise. However, be aware of this if you can't live out of a suitcase (literally). Another pleasant surprise: moments after arriving in my room, housekeeping knocked and asked if I needed any additional pillows, blankets, towels, etc. This was very nice, and I decided to stay in the room rather than ask to be moved. The noise did, however, prove to be annoying starting around 4 AM, so I put the fan on low to drown out the street noise. I did this the rest of my stay and got a good 5-6 hrs. of sleep.
The second day of my stay I returned to my room at midnight ready to have a nice cup of tea, when I found that housekeeping had not washed or replaced the cups at the coffee table after I used them the night before, but had just wiped them and put them back. I know this because I left residue on the bottom of both cups after using them, and it was smeared all around but not cleaned out. I went down to the front desk, showed them one of the cups, and asked for a clean one. They did get me one after a while, and I asked them to bring it to the attention of housekeeping. Unfortunately, the cups were never cleaned the rest of my stay and I resorted to washing them myself every evening before use.
Now, the area where the hotel is: You can get on any number of subway trains to get into NYC within a 2-3 block walk to the Jay St./Metrotech station. There's no concern with safety in this neighborhood until it gets dark. Coming back every night anytime from 11-12:30 to walk back to the Hotel at night was OK for me, but I would not have been as comfortable if I had my family with me. Likewise, the Fulton Mall is down the block from the hotel and is very nice during the day, but different at night. I've felt safer in Manhattan than this area.
To sum up:
1) Nice new building and rooms.
2) Staff overall very nice.
3) Always wash your cups before drinking out of them.
4) Ask for a room on the back side of the building (overlooking the parking lot) if you want the quietest part of the hotel.
5) Ask for floor 11 or higher for any kind of view.
6) If you're nervous about walking desolate streets late at night this might not be the area for you to stay.
Considering all the pros and cons, I would stay here again if I were on my own and the rates were closer to $200/night. I'm not sure I would stay here with my family. I had very high hopes for this hotel and location, but this neighborhood still has a long way to go.
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