Was in NY and wanted something different from the usual Hilton and other names. So I hit the web for highly rated hotels - finally settled on Hotel BPM because it's near my friend's place; the pictures looked great and the reviews were awesome.
Arrival was a shock. Hotel was on a kind of industrial street with auto-shops, etc. It was disappointing. Not a place you want to take a romantic stroll in the evening. The room didn't look as nice as the pictures I saw (what was I expecting?). The type of feeling you get when your date doesn't look as cool as she looked when you first met on Facebook.
But the guys at the front desk were simply amazing. My fifth floor room was cold, couldn't figure out the heater. Got the tech to come check and he said it's OK. I felt, maybe I was going looney. By the second day I couldn't take it anymore, apparently the tech was looney because the heater was bad. I was effortlessly moved to another room.
Room service was prompt and fantastic. The shower wasn't strong enough - It rained like a drizzle.
I could come back again not because of the location but the friendliness of the front desk and the fact that you get good music all day long.
Overall I would score them 8 over 5 for good service. Irrespective of everything, the service made all the difference to me.
- Official Description (provided by the hotel):
- Where music meets hospitality; Hotel BPM (inspired by the music term "beats per minute", referring to the pace count of a song), is about redefining the travel experience to a new generation of travelers, this lifestyle brand, focused around music entertainment culture, offers it's clientele a modern minimalist feel with upgraded amenities & aspects of music lifestyle mixed in such as 40" LED HD TVs w/ HD Channels, Keurig Coffee Makers, Mini Bars, and Free Wifi; creating an experience perfect for any traveler seeking more then the everyday experience. ... more less
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