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“Really nice hotel in a kind of rough area” 4 of 5 stars
Review of BEST WESTERN PLUS Arena Hotel

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BEST WESTERN PLUS Arena Hotel
2.5 of 5 Hotel   |   1324 Atlantic Avenue, Brooklyn, NY 11216   |  
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Ranked #13 of 50 Hotels in Brooklyn
Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Really nice hotel in a kind of rough area”
4 of 5 stars Reviewed October 8, 2012

I can recommend this hotel for the low coast and the good quality – you get plenty of comfort for your money! The staff is also nice and I was happy with the breakfast, standard of the room, and the internet connection. So considering only the hotel good work guys!

However, the area has some rougher edges. I generally don’t mind drunken people and urban living but some of the things I overheard walking in the neighborhood was intimidating. I guess if you stay on the avenues you’re safe but don’t wander into some of the side streets.

Overall, if you’re used to urban areas with an edge I’m sure you will be very happy with your stay.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, October 11, 2012
We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. Thank you so much for your positive feedback about our BEST WESTERN PLUS - ARENA HOTEL. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it.
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265 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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MI
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 4, 2012

Yes the hotel is new. Rooms are SMALL but clean and fully equipped. Breakfast is good and the internet works well. It is two or so blocks from an express subway stop. However the area the hotel is in is very bad and downright scary at night (and we are used to depressed areas). Not sure it is dangerous, however it is quite uncomfortable. The unfortunate underbelly of the elusive American dream, very sad. I think in the future I would pay a bit more and get a slightly less new hotel in a better part of town. Also there is a tendency to have some party animals staying at the hotel which can be noisy.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, October 11, 2012
Thank you so much for your positive feedback about our BEST WESTERN PLUS - ARENA HOTEL. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leek, United Kingdom
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 28, 2012

As well as making the hotel affordable, staying in Brooklyn gave us a great feel for New York as lived by 'ordinary' people. At first sight the area looks run down but a little exploration led us to streets with fantastic buildings and good local eateries and shops. Everyone we met was friendly, welcoming and helpful. The room in the hotel was clean and comfortable. The staff were very helpful and friendly. Breakfast was fine and the staff in the dining room ensured constant fresh supplies. The metro was 5 minutes walk away so it was easy to get into the heart of Manhattan. It was easy to get to and from the interstates and we were early enough to secure a parking space so bringing a car to New York was made easy for us. A hotel to be recommended

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, September 30, 2012
Thank You! We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. Thank you so much for your positive feedback about our BEST WESTERN PLUS - ARENA HOTEL. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAllen, Texas, United States
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 12, 2012 via mobile

Clean, comfortable room with the usual amenities. Pleasant but not outstanding breakfast included. No vending machines. "Limited free on-site parking" means first-come first-served. Paid parking garage one block away. About the location: this is not Cliff Huxtable's Brooklyn, with lovely tree-lined streets and venerable brownstones. The Long Island Railroad runs along Atlantic Avenue, so the hotel is literally overshadowed by the tracks. No retail here. Many will think this is a rough neighborhood, especially at night, but I made the two-block trek to and from the subway station (A & C) many times and at all hours with no problems. LIRR is literally outside the hotel's front door.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, September 19, 2012
Thank you so much for your positive feedback about our BEST WESTERN PLUS - ARENA HOTEL. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it. -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 9, 2012

We just returned from this hotel...thoroughly enjoyed our experience. Disagree with othe reviewers who described area as 'slums' & 'ghetto' and scary. It's Brooklyn...enough said! Felt completely safe. Close eateries are mostly local places although a few national fast food restaurants were within walking distance. Manhattan is less than 5 mins. away and there are so many museums, parks, shops, etc. within a few mins. Staff was extremely accommodating to me and my family. Went out of there way to provide us a large room and brought in an air mattress for my toddler. Only drawback was that the free breakfast was sorely lacking but with what we saved by staying here we were glad to walk down to Dunkin' Donuts for some real coffee =) My husband is from Brooklyn and in 12 yrs of being married this is the first time I've found clean, decent lodging for this price. We will definitely be back.

Room Tip: get a room above the 1st floor. walls were sort of thin and could here desk staff talking during the...
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, July 16, 2012
We couldn't have said it better! Our repeat guest's frequent enough that they intimately know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 8, 2012 via mobile

I wanted to stay somewhere that wouldn't break my budget and this seemed to be of good value. I arrived after 1am and the woman on front desk was very friendly, checked me in fairly quickly and pointed me in the direction of my room. I'm not sure if it was because my whole trip was on a budget as some previous hotels had been shocking, but when I walked into the room I was very pleasantly surprised. It was a decent size, king size bed, iPod dock, flag screen tv, coffee machine and all of the hotel amenities you would expect. The next day I asked the man on front desk for directions to the subway and also received two maps and detailed directions of which train to get and where to get off! The front desk staff were very helpful with everything that I needed and the housekeeping team kept my room very clean. I'm a women in my early 20's and stayed here by myself and was frequently coming back to the hotel late at night and I never had ANY trouble with people in the neighbourhood. Admittedly when you first turn up it does look a little dodgy, but you soon realise that it is just aesthetics. It is a 5 minute walk to the subway and about 20 minutes on the A train to Columbus Circle. I would thoroughly recommend it to anyone.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, June 26, 2012
We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 5, 2012

It's almost a 4 Star Hotel, for a good price if you compare it to other hotels in New York. It was comfortable and clean. I really appreciated the attention that the hotel has towards its guests providing them with comfort items, like a big screen TV, a coffee maker with decaf & normal coffee, microwave, lots of cups, 2 small bottles of water, a good hair dryer, facial soap, slippers, robes & more. The bed was really big, comfy and had 4 pillows. The bathroom was essential, but clean, which always is my biggest concern. It had enough space to put plenty of things near the sink.

Negative: Only a few things. Not recommended to alone traveling girls (it's a safe area if you mind your own business, but I would risk it). They should change the sheets more often, but otherwise the cleaning staff is excellent.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at BEST WESTERN PLUS Arena Hotel, responded to this review, June 26, 2012
Thank you for taking the time to give us feedback about the Best Western Plus - Arena Hotel. While we strive to exceed your expectations, we may fall short on occasion being a new hotel.
I have passed your comments on to the General Manager and Corporate Office. All feedback is necessary for us to continue to improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Arena Hotel

Address: 1324 Atlantic Avenue, Brooklyn, NY 11216
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #13 of 50 Hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Arena Hotel 2.5*
Number of rooms: 56
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