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“This is a good place” 4 of 5 stars
Review of Sheraton Brooklyn New York Hotel

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Sheraton Brooklyn New York Hotel
4.0 of 5 Hotel   |   228 Duffield Street, Brooklyn, NY 11201   |  
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Ranked #20 of 51 Hotels in Brooklyn
Vechta, Germany
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“This is a good place”
4 of 5 stars Reviewed July 22, 2014

We have really liked this hotel. It is so close to Downtown Manhattan (just one stop with the sub) and some interesting areas in Brooklyn, like Brooklyn Heights and Prospect Park. The place was much cheaper than most Manhattan hotels and still offered the standard you are expecting from Sheraton. I would absolutely go there again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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679 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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Mesquite, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed July 22, 2014

Overall this was a good experience for the wedding party and myself. The only hiccup was that the terrace after party that was promised was not available. That was disappointing and a little embarrassing.

Room Tip: I would recommend a higher floor for the views.
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Green Features: No complaints for this hotel for the price. You will be pleased for this area what we paid.
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lufkin, Texas
Top Contributor
50 reviews 50 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed July 22, 2014

We were very disappointed in this hotel there were no views from the hotel the beautiful rooftop terrace on the website is actually not a part of the hotel. It was crowded and chaotic and I found the staff to be a bit unconcerned and rude. They ended up giving us two free breakfasts due to all the complications that breakfast was actually quite good would not stay here again

Stayed July 2014
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Ottawa, Canada
Top Contributor
205 reviews 205 reviews
204 hotel reviews
Reviews in 113 cities Reviews in 113 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed July 20, 2014 via mobile

Booked via spg for 149$a night, CAA rate. Check in was friendly and classic, helpful, top class.

The room provided was big for NYC standard, with king bed, LCD TV, plenty of HDTV options, decent bathroom with shower, free bottled water and Wi-Fi for spg members.

The pool area was quite nice, with a hot jacuzzi, a nice outside terrasse. The gym is bigger and well appointed, with 3 each treadmill, elliptical and recumbent bike, weights, well equipped.

Did not use restaurants on premise, plenty of dining options in the area, but prices seemed fair. Used the luggage storage for a few hours.

Highly recommended!

Stayed July 2014, traveled solo
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Fort Worth, Texas
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 18, 2014

This was just okay but be mindful that the Elevator is super slow and takes about 10-20 minutes going up or downstairs. So if you call a taxi - beware of that additional time unless you take the stairs down:).

The shower makes a loud screeching noise when running the hot water, there is no complimentary wi-fi access but you can use the lobby computers for 45 minutes before being charged for additional time.

Note: the staff was very friendly: Sherwan and Miguel particularly were helpful in navigating the area. Also, the hotel is in a GREAT location and there is everything to do - shopping, eating and entertainment.

Room Tip: Select lower level floors due to slow elevators in case you have to walk downstairs.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Pembroke Pines, Florida
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 16, 2014

Let me first say this hotel is a nice hotel. The location is excellent! It's very central to everything, Manhattan, Barclays, shopping and restaurants. But what I do not appreciate was the horrible elevator experience! There were supp o see to be 4 elevators working, but it seems that there were only 2. I waited up to 20 minutes for an elevator and when it did show up, we were crammed up like sardines and had to share elevator with the housekeeping with their crates etc. I would understand if it was one night, but my stay there was for 4 days and it happened every day and night. Sunday I got so frustrated that I had to walk down 19 flights of stairs after waiting 15 minutes! They really have to get this situation worked out. This is not my first visit to this hotel and not my first time experiencing this but this time was ridiculous!!!! Please Sheraton fix this situation immediately!

Stayed July 2014, traveled solo
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New York City, New York
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 9, 2014

Awesome customer service, the staff remembered me even a month later. They truly try to make you feel like home and help you out. Excellent management, and corporate run. This hotel is highly understanding & pleasant - two thumbs up.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Brooklyn New York Hotel

Address: 228 Duffield Street, Brooklyn, NY 11201
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 51 Hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
Official Description (provided by the hotel):
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. ... more   less 
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