The hotel seems to be recently renovated so I found my room to be quite comfortable. I had no issues with cleanliness at all. The rooms were small, there was no stand for a suitcase and we didn't have enough room to have 2 suitcases open at the same time. The bathroom did not have a tub and the shower area was set up that you got wet turning on the shower. They only provided 2 bath towels. The big issue for me was the neighborhood. The hotel is located on a side street and most of the buildings around it are empty. Some have been gutted. Walking around there was very little foot traffic so at night it just did not feel safe. I am not usually a person to be uncomfortable like that but everything was so deserted. There is very little to choose from restaurant wise in walking distance. There are a few fast food places but that's it. I did not see a single cab while I was staying there no in front of the hotel and not on the streets. Trains took 40 minutes to get to Times Square and getting home at night especially after 10 on a weekend was troublesome. I found the hotel staff to be lacking in their knowledge of the area. There is no concierge and the front desk twice gave me bad information about the trains. I asked for the hotel zip code and they gave that to me wrong. The staff was quite friendly I just wished they knew the area better. The front desk is right next to the front door so in the winter you get a blast of freezing air every time someone walking in or out and I found to be unpleasant. The block on my credit card was more than most hotels, it was 150.00 plus 30% of the total cost of my stay. There was free internet in the lobby and there were several computers in their "business center" the one that I used had the letters worn off on the keyboard. If you did not know how to type you would have a difficult time using that one. The lobby is the smallest I have ever seen in hotel. I ate at the restaurant which I am going to cover in a different review. Although this hotel was clean I would not go back due to the time spent on trains and how bad the neighborhood was.
- Official Description (provided by the hotel):
- Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. ... more less
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