The hotel itself was quite nice, but that's the most I can give as far as a good review. I felt the website was very deceptive. The staff was courteous at best, restaurant staff seemed to be trained to ignore you until absolutely required. The food was below average. The continental breakfast in the club lounge was subpar, with the exception of the staff. They were the only highlight of the stay. Very nice, and went out of their way to make sure we were taken care of.
I felt safe in the area during the day, but only because I was with my husband and would never stay there without a male. Our cabdriver knew absolutely everywhere in Brooklyn but had never heard of the hotel and was not crazy about the area in general. We stayed there because our normal hotel in Manhattan (comparable in price) was booked, but next time I will hold out until they are available. I will not stay here again, nor will I recommend it. Not bad, simply not worth the $$.

I stayed here because I wanted to be near Brooklyn Heights and found a great AAA rate that included club access and Wi-Fi. I asked for a quiet room, and was given exactly that--at the far end of the hall. The room was smallish but comortable and functional--the wi-fi was fast and the Starbucks coffee in the room beats the swill often found at the in-room coffeemaker.

The club lounge was large and coffee was always available. The breakfast bar was good, but not spectacular. The health club was exceptional--new equipment and complete set of weights. The valet parking was a bargain at $35 if you paid cash, and the hotel's proximity to Brooklyn Heights in one direction, and Park Slope, Cobble Hill, Ft. Greene, etc in the other was excellent. This would be a great place to come for an event at the new Barclays Center, or any other reason to stay in Brooklyn. The staff was friendly and helpful.

Stayed here just after Hurricane Sandy, and the hotel was dealing with lots of people looking for last minute rooms and a very hectic atmosphere. The front desk staff was just great in handling everything. I needed to extend my stay by one day, which I did through the Sheraton 800 number, who provided excellent service, and the change of plans (I ended up with two separate reservations - my original and a second for one extra day) was handled extremely well by the front desk as well. The hotel is in "downtown" Brooklyn, close to several subway lines, and an easy walk of a mile or so to many Brooklyn neighborhoods. The rooms are very nice and large for New York hotels. I had a couple of small service glitches, just minor things that didn't mar the visit but if done better would make the hotel great. Here's the list:
1. The in room safe in my room didn't work;
2. I "ordered" a continental breakfast by phone using the menu on the door card -- about 10 minutes later I got a call from room service that the continental breakfast was only available if ordered overnight with the door card, so I had to switch my order to 3 a la care items (coffee, juice and bakery basket) from the "regular" room service menu. Not only did this cost more, but it wasted some of my time. Two comments on this -- if that's really the system, the person taking my order should have known this and not accepted my order in the first place. Second, I have NEVER encountered a hotel where the items listed on the overnight door card were not also available by phone through room service. This is just weird.
3. I had a very early wake up call scheduled, but I actually woke up earlier than the call, so I called the desk and asked them to cancel my wake up call. They said they would, but 15 minutes later I got the wake up call anyway, while I was in the shower. I couldn't make it to the phone in time to answer, so I got a second call five minutes later while I was still in the bathroom. Both times, I rushed to get to the phone for a wake up call that should have already been cancelled.
All three of the above were minor glitches, but they should not have happened.

To start with something positive, the location is good as for Brooklyn - close to two subway stations. And free wifi in the lobby area.

The rest was simply not as expected from Sheraton brand.
Our room was super small with a window just above Aircon vents. Every time we took a shower, the bathroom was flooded with water. The vending machine in the corridor was noisy and never refilled during our 10 days stay. The swimming pool is very small and sultry.

But this is nothing, compared to the check-out service. We've ordered a taxi for 4 people with luggage a day in advance and agreed on the price ($50). We've confirmed it an hour before departure. 15 minutes AFTER agreed time the receptionist didn't have a clue what we are talking about, and ordered a taxi just at that time.
When the taxi came after next 15mins, it became clear, that we won't fit into one. They gave us the option to pay for two, or to order and wait for a minivan ($75). The manager did nothing to help us in this situation and left us with the driver to negotiate. It was a terrible service on their behalf.