I travel to Brooklyn a lot, and I keep coming back to the Sheraton because (1) the rooms are extraordinarily clean and comfortable with undoubtedly the best bed in the industry; (2) the hotel is so conveniently located with incredible ease to get to anywhere in Manhattan or Brooklyn; (3) the entire staff is remarkably friendly and accommodating; and (4) the hotel amenities -- most notably the bar and restaurant -- are outstanding.
Whether you're a business traveler, family touring NYC, or young college kid hanging around in this really bustling and fun part of Brooklyn, this hotel will be a perfect and affordable choice. It's not perfect by any means, but I have never ever had any issue whatsoever the very attentive staff didn't try to rectify. You might read some reviews about a 12-hour hot water outage, but hotel management placed memos in each room updating us on the situation, and was more than accommodating in terms of making alternative arrangements available (next door at their sister property). While it was a minor inconvenience, things like this will happen from time to time, but I'm going to keep returning to this hotel regardless. Sure, the elevators can be a bit slow during high peak hours (maybe once per week on a Monday night or Friday morning when people with lots of bags are coming/going), but I've yet to stay in a cleaner, friendlier, and more hospitable hotel. As for other nuisances like magnetic card keys being unpredictable or some construction noise around the block, I've come to expect that downtown Brooklyn isn't going to be crickets-chirping-at-night type of quiet, and truly appreciate this hotel for what it is -- a downright nice and clean place with an extraordinary staff. Don't miss the bar/restaurant on the lobby level (called Grubstake), because it's one of the best hotel bars I've ever been to, with a great menu, amazing and friendly staff, and pleasant vibe and atmosphere.
One last thing -- the people and service in this hotel are what make it memorable and pleasant, and they're the reason I think this hotel is a place worth recommending to everyone. There are so many people in this hotel who are truly there to make your stay more comfortable, and would do whatever they can to keep you happy. Marie runs an outstanding team, and I'd give a special shout-out to Damien and Stephanie at the front desk (with lots of help from Chris, Fred, and Nigel); Dinah and Charlotte at the bar; and Wanda in the Club Room. There are loads of other people behind the scenes who are true professionals at what they do (like Amando, Sergio, Rasheeda) and whenever my travels take me to NYC, I wouldn't even consider staying elsewhere.
- Official Description (provided by the hotel):
- Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. ... more less
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