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“Mixed experience” 3 of 5 stars
Review of La Quinta Inn & Suites Brooklyn Downtown

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La Quinta Inn & Suites Brooklyn Downtown
2.5 of 5 Hotel   |   533 3rd Ave, Brooklyn, NY 11215   |  
Hotel amenities
Ranked #27 of 51 Hotels in Brooklyn
Madison, WI
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Mixed experience”
3 of 5 stars Reviewed June 16, 2013

We stayed in room 514 - two beds. The room is definitely small, but clean. Beds were comfortable. The vertically-split door that we first thought was the closet door was actually for the bathroom. The bathroom is tiny, but sufficient. One half door had to be closed while in the bathroom in order to use the sink.
Our first morning (Monday) around 6 am we were awakened by shouting in the hallway that went on for at least an hour before we called the front desk and were told that they had received other complaints already. We had a long conversation with the manager later, after the police had come and spoken with at least one of the people involved. Turns out that this hotel, along with many others in the area, has some Superstorm Sandy 'guests', subsidized by FEMA, and it was a couple of these guests making all the noise. We were assured that this happens most frequently on Monday mornings and most other mornings are quieter. It appears impossible for the hotel to force them to leave. The Sandy guests are all on the 5th floor at this time. Warning if you are smoke-sensitive: the fifth floor always smelled of cigarette smoke, sometimes much worse than others.
We were offered a room on the 2nd floor, but countered that maybe the people creating the noise should move, since the 2nd floor is quite noisy. Not an option, as they have too much stuff in the room - they've been there over six months - and the room is in no shape to rent to other guests. We were also offered a 4th floor room directly below the room of the noisy people, but we declined that. We accepted the manager’s offer to refund one night's charge after we chose not to spend the day trying to find another place to stay and then move in the rain.

We had read reviews so knew not to count on the breakfast. It did not seem to matter what time we went down to check out breakfast offerings - they were always slim. Some days there were oranges and one day there were also bananas. One day there was no fruit. A couple days, we were able to get hard-boiled eggs. The coffee had no taste. There were always small cartons of yogurt and a waffle-maker, along with individual servings of cold cereal, bread and pre-packaged baked goods.

Hotel is located on the corner of 3rd Avenue and 13th Street and there is a subway station at the corner of 4th Ave and 9th Street, which was convenient for us.

We'd tentatively recommend it for its value and location, but caution against rooms on the 5th and 2nd floor and advise that you not count on breakfast.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
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    61
    27
    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
New York City, New York
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 13, 2013

Room was reserved on their website it gives you an option for up to 4 people in a room. At check in told that no more than two people to a room and that in the morning have to find another place to stay. The hotel was booked solid so they didn't have extra rooms. The main office was no help. Never again would i recommend this [--] hole franchise to anyone.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6328, General Manager at La Quinta Inn & Suites Brooklyn Downtown, responded to this review, June 16, 2013
Dear Guest,

Sorry to hear you did not have a good experience at our location.

Please go to our website at 6328.lq.com. You cannot book a room with one King size bed for four adults. Also, our website clearly states a King room cannot sleep more than 3 people. Your reservation was for a room with one King size bed.

When making a reservation, please select the appropriate room type and please read the guidelines for the rooms. We do our best to accommodate our guests, and strive to make each stay memorable and enjoyable.

Thank you,
Jatin Saraiya
General Manager
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Seattle
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 12, 2013

Stayed here for business. Close to subway (5 minute walk). Some good restaurants within a block or two. Friendly and helpful front desk staff. Rooms are a bit small but clean. The main problem with the hotel was the noise. You could hear everything in the hallways and with some other guests partying, it was loud late into the night/early morning. The price is very good considering the other choices in the area but you may want to bring ear plugs.

Room Tip: Ask for a room not facing 3rd Ave and away from the elevator.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 5, 2013

I went to NY for a wedding. I've been to New York City before, so I was happy to have a hotel in a nice neighborhood in Brooklyn since that's where the wedding was. I felt safe walking around on my own. It was easy to take the subway to Manhattan to see some sights.
The hotel was being renovated but that didn't inconvenience the guests. The people who work in the hotel, from the desk clerks to the housekeeping staff, were nice and friendly and helpful. I appreciated the complete free breakfast and the free wifi with easy-to-get-to outlets for charging my devices.
There's a wide variety of places to eat within a few blocks.
I flew in so I didn't need to park, but that may be a problem for people with cars.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jericho, Vt
Top Contributor
99 reviews 99 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 30, 2013

Stayed here 2 nights and it was a good stay. The front desk staff was helpful and very pleasant! We had a room next to the ice machine, I asked for a different one and he did his best and found one! The rooms are small but nice, no frills but clean and the beds are good. You're staying in NYC and the price is excellent. Breakfast is included, it's basic, bagels, toast, yoghurt and make your own waffles.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6328, General Manager at La Quinta Inn & Suites Brooklyn Downtown, responded to this review, June 1, 2013
Thank you for taking the time to write review! We see that you are a senior contributor with extensive travel experiences, so we are especially happy to hear you had a great stay at our property!

At La Quinta we strive to make each guest stay memorable and positive, and when we receive reviews such as yours it makes all our efforts worth it.

Our goal is to provide clean, comfortable rooms and to provide excellent customer service. We have recently updated our lobby, breakfast area, and interior hallways to enhance the experience of our guests.

We are happy to hear you found the hotel a good value, and we look forward to servicing you again in the future!

Sincerely,
Jatin Saraiya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagan, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 29, 2013

Overall a very nice hotel in an ok part of town - a couple blocks from the subway. Very comfortable room, friendly staff, but in our room the door was paper thin and we could hear everything that was goin on in the hallway - a late night phone conversation, people talking while waiting for the elevator, and the cleaning staff at the crack of dawn. I use a white noise app on my phone to drown out ambient noise, but it wasn't enough. Nevertheless, I would stay here again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Breda, The Netherlands
Top Contributor
106 reviews 106 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed May 14, 2013

We had a room that fitted the 4 of us (2 adults, 2 teenage kids), for a very good price : 150USD, night breakfast included. Of course 2 teenagers in one bed is not ideal, but sometimes you need to compromise. Some pro's and con's of the hotel:
+ staff is nice, they printed directions and kept luggage on the last day
+ breakfast (very basic) included
+ neighborhood - not special, but felt safe
+ metro 10 minute walk
- room was ok clean, but found M&M's under bed...
- ordered a car to airport, they said it would be ~80 USD, but was over 100 USD.
- to go to mid manahattan (eg Museum of Natural History) takes an hour, taxi at night 30-40USD

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Brooklyn Downtown

Address: 533 3rd Ave, Brooklyn, NY 11215
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #27 of 51 Hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn & Suites Brooklyn Downtown 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
La Quinta Inn in Brooklyn is located just 5 blocks from a subway station with easy access to Brooklyn sites as well as Manhattan. The Brooklyn Museum, Statue of Liberty, Times Square, and many more famous attractions are easily and affordably accessible from our hotel. Our people first service and clean comfortable accommodations complement our great location, making La Quinta Inn the perfect blend of affordability and comfort for your next trip to NYC. We provide a free continental breakfast, free wifi, and free parking. We hope to see you soon! ... more   less 
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Also Known As:
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La Quinta Inn And Suites Brooklyn Downtown

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