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“All depends on the price” 3 of 5 stars
Review of La Quinta Inn & Suites Brooklyn Downtown

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La Quinta Inn & Suites Brooklyn Downtown
2.5 of 5 Hotel   |   533 3rd Ave, Brooklyn, NY 11215   |  
Hotel amenities
Ranked #27 of 51 Hotels in Brooklyn
Breda, The Netherlands
Top Contributor
107 reviews 107 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
61 helpful votes 61 helpful votes
“All depends on the price”
3 of 5 stars Reviewed May 14, 2013

We had a room that fitted the 4 of us (2 adults, 2 teenage kids), for a very good price : 150USD, night breakfast included. Of course 2 teenagers in one bed is not ideal, but sometimes you need to compromise. Some pro's and con's of the hotel:
+ staff is nice, they printed directions and kept luggage on the last day
+ breakfast (very basic) included
+ neighborhood - not special, but felt safe
+ metro 10 minute walk
- room was ok clean, but found M&M's under bed...
- ordered a car to airport, they said it would be ~80 USD, but was over 100 USD.
- to go to mid manahattan (eg Museum of Natural History) takes an hour, taxi at night 30-40USD

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
    69
    76
    61
    27
    18
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91
68
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27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed May 10, 2013

We loved this place! nice and close to the subway. We were able to do so much in NYC because we saved on the hotel, and easily could take the train into the city.
The rooms were great, nice and clean and very functional. We like the breakfast, there were plenty of items we could just take to go as they were pre-wrapped. We will definitely stay here again!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 5, 2013

First, I realize this is a La Quinta. I have avoided these places like the plague my entire life, they just look gross! This one is currently being remodeled and I know this for a fact because construction continued until 1 a.m. Who does construction inside of hotel rooms near occupants until 1 a.m.? La Quinta Downtown Brooklyn that's who. I called the front desk at 11:30 p.m. because I was exhausted and the guy told me he had no idea when they would be finished and I should speak to the manager in the morning about receiving a discount. I was not seeking a discount only peace, but ok sir thanks! I didn't contact the manager, because I don't plan to go back...EVER. Worse than the construction was the amount of hair and dust all over the place. The person who cleaned the room had the guts to actually fill out the place card and declare the room as clean (laughable). There was hair IN THE BED, in the bathroom, wrapped up in the washcloth (there was only 1 in the room), everywhere. The hair was not hidden either, it was in all of the most obvious places to look, like on the pillow for instance, so clearly this room had not been cleaned. I'm convinced the sheets were not washed, merely used to make up the bed again for the next sucker...me. If they were washed, then the cleaning person decided to brush her hair all over the room before leaving...a parting gift!?! The manager had the nerve to send an automated survey...sir you know the establishment sucks. BTW there are approx. 8 parking spaces, so get there early or you'll be parking on the street and walking in Brooklyn.

Room Tip: Choose a different hotel.
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  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
1 review
5 of 5 stars Reviewed April 8, 2013

Affordable place to stay and very close to the subway. Easy access to Manhattan. The rooms are very clean, and the staff is great. Its a really cool hotel, the staff upbeat and helpful. I recommend this hotel to travelers who are visiting NYC and don't want to pay the outrageous prices for hotels in Manhattan. Breakfast was great, you can take a lot of items to go as they are pre-packaged. I will definitely come back

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 4, 2013

This is a very nice, but compact property. The rooms are small, but very clean and well appointed. If you are a light sleeper, I recommend you ask for a room away from the elevator. The location is sort of commercial/industrial so don't expect a great view from your room, but then we found the price very reasonable. The only downer here was a high priced "business center" computer & printer. Wi-fi was excellent however, so bring your own laptop.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6328, General Manager at La Quinta Inn & Suites Brooklyn Downtown, responded to this review, April 9, 2013
We are pleased to hear that you had an enjoyable stay at the La Quinta Inn, Brooklyn! We know you have several choices, and thank you for choosing our hotel for your stay.

Our team is dedicated to providing clean, comfortable rooms and excellent customer service. We are here for you, and when a guest takes the time to give us positive feed back it makes all our efforts worth it.

We look forward to serving you again in the near future.

Yours sincerely,

Jatin Saraiya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
1 review
1 of 5 stars Reviewed March 7, 2013

Customer service that lacks service to the customer;

I was in town for training with the gov’t and was eligible for a tax-exempt room. But unfortunately, I forgot the tax-exempt form on my desk… most hotels either have the form on-hand, or would care enough for their customers to take 3 minutes to print one out. I've contacted the manager now that I'm back home and have the form, but he won't work with me because it's after the fact. It’s not their money, so why should they care?

Don’t let them fool you with the “Free Bright Side Breakfast”. It doesn’t consist of much more than waffles, boiled eggs, sliced white bread/bagels, yogurt (frozen solid), and if you’re lucky there may be a bruised banana or mushy apple. One morning (out of 4) there was only 1 slice of bread, and waffles (to be fair, I didn’t notice whether or not there was yogurt)… When I brought it to the attention at the front desk, they said there was nothing they could do; the maid had to take care of it. Nut no attempt was made to notify the maid that it needed tending to. Again this is another example of the not-so-stellar customer service.

The room was cleanish, but very cramped. The headboards were missing, leaving some ugly planks exposed on the wall. Not a big deal, but they weren’t close to sold out so why did they book me in that room instead of one with headboards?

Noisy neighbors late into the night (which in itself isn’t the hotels problem, but they did nothing about it when I reported the issue). This again goes back to their inferior customer service.

Do yourself a favor, and find a comparably priced hotel where they place the customers first, or even second would be nice.

Room Tip: Find yourself another hotel!
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6328, General Manager at La Quinta Inn & Suites Brooklyn Downtown, responded to this review, March 11, 2013
Thank you for taking the time to write a review. We are sorry to hear that you did not have an enjoyable stay.

After looking into your issues, we found that the front desk staff asked you for a tax-exempt certificate or tax-exempt identification multiple times during your stay, which you could not provide. A week after your departure, management spoke with you and you could still not provide us with documentation. Unfortunately, we can only honor tax-exempt rates to those individuals or groups that provide us with valid documentation or identification. Several of our guests come from universities, government agencies, or other tax-exempt organizations and we never have an issue.

At La Quinta we strive to make each stay memorable, and from our reviews it can be seen that customer service is very important to us. For free breakfast, free parking, free wifi and competitive room rates please book La Quinta Inn, Brooklyn.
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Struer, Denmark
Top Contributor
99 reviews 99 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 29, 2013

OK location close to subway, rooms nice and biggish most importantly QUIET.
Breakfast: Don't bother, room is very small =very crowded, and food selection is at best mediocre there are many good cafes nearby which are better value

  • Stayed March 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6328, General Manager at La Quinta Inn & Suites Brooklyn Downtown, responded to this review, March 2, 2013
Thank you for taking the time to write a review! We are pleased to hear you had a comfortable stay in our quiet rooms.

At La Quinta Brooklyn we strive to give our guests a great experience which includes clean comfortable rooms, competitive room rates, free Wifi, parking, and free breakfast. We provide significant value to our guests in an otherwise expensive New York City. We are not a restaurant but we do try our best to provide our valued guests with a large variety of breakfast items.

We appreciate your feedback as we continue to make La Quinta Brooklyn a comfortable hotel providing amazing value to our guests.

Kind regards,
Jatin Saraiya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Brooklyn Downtown

Address: 533 3rd Ave, Brooklyn, NY 11215
Location: United States > New York > Brooklyn
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #27 of 51 Hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn & Suites Brooklyn Downtown 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
La Quinta Inn in Brooklyn is located just 5 blocks from a subway station with easy access to Brooklyn sites as well as Manhattan. The Brooklyn Museum, Statue of Liberty, Times Square, and many more famous attractions are easily and affordably accessible from our hotel. Our people first service and clean comfortable accommodations complement our great location, making La Quinta Inn the perfect blend of affordability and comfort for your next trip to NYC. We provide a free continental breakfast, free wifi, and free parking. We hope to see you soon! ... more   less 
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Also Known As:
La Quinta Inn & Suites Brooklyn Downtown Hotel Brooklyn
La Quinta Inn And Suites Brooklyn Downtown

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