First of all, thank you to previous reviewers who suggested staying in the bottom floors to avoid rooftop club noise--great tip!
Staff--day front desk staff were very friendly and helpful, evening/night staff, not so much! The day staff went above and beyond answering questions, getting us pamphlets, and making sure we were perfectly comfortable and informed!
Pool--the pool seems to be also used by employees and their families which is great for them, but not so much for guests. The pool and pool area isn't that big and when 4 employees use it with their kids, there's not much room left, not to mention all the chairs for towels and stuff are taken.
Lifeguard--the first lifeguard we had was very attentive! He asked us how the temperature was in the Jacuzzi and was checking levels, keeping the areas dry and clean, etc. The second lifeguard had headphones on and when I wanted to speak to him, I was literally yelling at him and finally had to get right next to him and yell at him to get him to hear me. This is a safety issue, not to mention a customer service issue. How can he possibly be alerted to an emergency situation when he's got headphones on!!!!!
Pool area--my husband and I were relaxing on the pool patio and all of a sudden, Christian music came blaring over the speakers. I'm ok with Christian music, but maybe a more universal genre would be more appropriate, and at a more appropriate volume. I asked the lifeguard (the one with headphones) to turn it down and he said he actually works for the Sheraton--not the best customer-service answer. I found an Aloft employee and the music was turned off quickly.
The hotel could be clearer on the location of the rooftop bar--we had no idea that it was actually located at the Sheraton until we couldn't find it and asked at the front desk.
Location--perfect! Within a 5-10 minute walk is any train line you could need! We were there for a week and didn't have to transfer once--direct subway trips all week! There are lots of little shops/convenience stores/restaurants in the area.
- Official Description (provided by the hotel):
- Just minutes from the Brooklyn Bridge and downtown Manhattan, Aloft Brooklyn offers a hip and exciting accommodation with an urban-influenced design and a social scene that's always a buzz. ... more less
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- Also Known As:
- Aloft New York Brooklyn Hotel Brooklyn