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“Excellent service, comfortable and clean” 4 of 5 stars
Review of aloft New York Brooklyn

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aloft New York Brooklyn
3.0 of 5 Hotel   |   216 Duffield Street, Brooklyn, NY 11201   |  
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Ranked #19 of 51 Hotels in Brooklyn
Lac La Biche, Canada
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Excellent service, comfortable and clean”
4 of 5 stars Reviewed July 22, 2014

My daughter and I stayed at this hotel during our stay in NYC. We had stayed in Manhattan on our previous visit and wanted to explore a different part of NYC on this trip. The hotel staff were excellent and other patrons we had spoken with reported a similar experience. The room was quiet, clean and comfortable. The location is close to the subway, Bococa neighborhood for shopping in boutiques and eating at great restaurants - especially Italian. We felt safe, even at 2 a.m when we returned on the subway from the Comedy Cellar.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean P, General Manager at aloft New York Brooklyn, responded to this review, July 29, 2014
Hello Karen G,

I’m pleased you got to experience the great hospitality that so many others have come to enjoy from the Aloft Brooklyn Hotel staff. You are now one of them, we hope many more will follow in your footsteps. Safe Travels.
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545 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tampa, Florida
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 21, 2014

Stayed here for one night on a business trip. The lady at the front desk was kinda rude at times. The property was very clean, and up to date. The rooms were spotless. Bathroom was above average. Although if you wish to park your ride on "their" lot while staying here, Id suggest staying somewhere else. Was reassured multiple times over the phone by Aloft, that parking would be around $35 per night. $50 max for a small box truck I was driving. They tried to charge me $400 per night. So in short, while the hotel is very nice, the staff have issues with attitude and honesty.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean P, General Manager at aloft New York Brooklyn, responded to this review, July 29, 2014
Hi Matt C,

My apologies for the confusion with the parking. If you happen to return back to Brooklyn please look up Vic's parking, they are an independent parking operator in the area. Hopefully this will avoid any misunderstanding. Thank you for taking the time to write a review. We hope to see you again in the future
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Murrieta, California
Top Contributor
100 reviews 100 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
196 helpful votes 196 helpful votes
5 of 5 stars Reviewed July 16, 2014

First of all there is a construction project ajacent to the hotel, this should be considered a music to the ears as the American economy is on the rebound and Brooklyn is a strong part of it. We never heard a sound and we stayed midweek.
The hotel is situated near several convenient subway stops with Barclays center just a few (maybe 7) blocks away as is a shopping center with BWW and Target. It's also in the middle of downtown Brooklyn which is experiencing a rebirth of sorts. We loved it. Very ethnic vibe and we felt very safe.
The staff was great and I can't emphasize that enough. What I found to be refreshing was the staff were local and not imported from other areas of the city. It was a true representation of the neighborhood and they did an outstanding job of providing my family a very hospitable place to stay and always smiled. Room was spotless as were the general areas.
The property itself is new and very hip as all Aloft's are. We have stayed at several Aloft's from Bangkok to Brooklyn and they all have that same orange smelling scent in the lobby, it's a scent that tells me I'm at home. My 11 year old son now demands that we check our visiting city to see if there is an Aloft. The BA did not disappoint. If I had a complaint it would be the lack of restaurant facility which is typical of this brand. Not to worry, the ajacent Sheraton has one but charges cannot be billed to the room which oddly enough is where the room service meals come from that are expensed to your room? Not a real big issue in my opinion.
It took us maybe 15 minutes to reach Battery Park (via subway) and the ferry to the Statue of Liberty with Coney Island about 30 minutes in the opposite direction. Our trip to Laguardia took about an hour, maybe, and that was via the subway (F train to 72nd and then a $10 cab ride).
Try this place, it's wallet friendly and centrally located with a staff that is well above industry standard!
Thank you to each and every staff member who worked 7/13 through 7/15, well done!

Room Tip: looking for a place to eat with low prices, especially breakfast. I don't know the street names...
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Green Features: if you are a SPG member you can take points in lieu of room service
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean P, General Manager at aloft New York Brooklyn, responded to this review, July 29, 2014
Hello AnthonyVA,

Wow! Thank you for the 5 star rating! I don't know what else to add, you were pretty detail and thorough. I'm glad you enjoyed your stay here. We hope to see you again in the future. Safe Travels
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Laguna Beach, California
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 13, 2014

Great Trendy Hotel with a large Inviting Lobby with very comfortable seating, a pool table and a nice little bar. A variety of healthy snacks, nuts and fruits are available for purchase. They do not have a restaurant in the hotel - but next door and they do provide room service. The rooms were immaculate, had a great shower with very comfortable beds with nice linens. A rooftop bar is available in the evenings. We were California visitors there for a week exploring NYC. The front desk was staffed with extremely friendly, personable and well informed employees. We appreciated their assistance in answering our questions about NYC, the Subways, and helping us when we needed transportation. This location has easy access to the NYC. Walking across both of the bridges into the City is definitely a must!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean P, General Manager at aloft New York Brooklyn, responded to this review, July 29, 2014
Awesome Review!

I’m pleased you got to experience the great hospitality that so many others have come to enjoy from the Aloft Brooklyn Hotel. You are now one of them and we hope many more will follow in your footsteps. Safe Travels. JP
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Upper Marlboro, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

GREAT FACILITY AND STAFF. The only thing i was not pleased with was having to pay three different taxes. Overall i enjoyed my stay and look forward to returning.I did wish that free breakfast was offered, it was not included but there is a mart the lobby (of course not free, but well-stocked.)

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean P, General Manager at aloft New York Brooklyn, responded to this review, July 29, 2014
We love the 5 Star rating. Thank you for the great compliment and the love you have for our staff. We work so hard to make sure every guest leaves the aloft Brooklyn very satisfied, your review has validated our hard work. Please come back. All The Best.
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New York City, New York
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 9, 2014

The Aloft Brooklyn has it together, and I've had pleasant stays here. They note your requests and if you are an SPG Gold or Platinum member, they stand by the Starwood motto of free upgrades when possible.

Two thumbs up.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean P, General Manager at aloft New York Brooklyn, responded to this review, July 29, 2014
Hello artichoke78,

We do have an awesome staff here. They absolutely love reading 5 star reviews from past guests - "you truly made their day!" Thank you for being a Loyal Starwood member. We look forward to having you again in the future. Safe Travels
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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 7, 2014

This is a truly honest review from my perspective, I stayed at the aloft Brooklyn last week, their staff was amazing very sweet very helpful, just overall great people. The room I booked was a standard but boy was it HUGE! it was big enough to do my yoga and Pilates and that's saying a lot being a woman of 5'9". The bliss spa toiletries were awesome as well, BUT I didn't really like how you needed your keycard to get on the elevator, (it's especially annoying when you have to pee) and even worse, if you come in past midnight the hotel from the front entrance is completely locked and they literally have to get staff from reception to use a key to open the automatic sliding doors to let you in, my view of cranes and construction equipment was also less than spectacular, so all in all 50/50 some good points and some bad...

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean P, General Manager at aloft New York Brooklyn, responded to this review, July 28, 2014
Hi Cherese B,

Great review! Seems like you didn't care for the guest security measures we have in place at the hotel. Yes, we have some strict security measures to make sure we keep our guests safe in this 24 story hi rise hotel. Hopefully, the next time you come back it won't be such a nuisance. Thank you for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about aloft New York Brooklyn

Address: 216 Duffield Street, Brooklyn, NY 11201
Phone Number:
Location: United States > New York > Brooklyn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 51 Hotels in Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:3 star — aloft New York Brooklyn 3*
Number of rooms: 176
Official Description (provided by the hotel):
Just minutes from the Brooklyn Bridge and downtown Manhattan, Aloft Brooklyn offers a hip and exciting accommodation with an urban-influenced design and a social scene that's always a buzz. ... more   less 
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Also Known As:
Aloft New York Brooklyn Hotel Brooklyn

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