First let me start this review by saying thatI am in a hotel room at least 250 days a year as part of my job. Seldom, do I write a review of a hotel negative or otherwise. For me to take time out of my busy scheduke to sit in yet another hotel room, in order to review the one I just checked out of, should say something.
This property is from a facility stand point great, it is fairly new and like ALL Aloft properties hip and cool. That is where the glowing review will end and the ONLY reason it gets two stars, for alas, a building does not a quality hotel make!!!
My first and lasting impression of this property began with the check in process. My room type was not available, the desk clerk requested ID and credit card for a room that was PRE-PAID with the credit card authorization and images pre-faxed to the property. I explained that the CCA indicates room and tax plus incidentals and she still insisted on a card. After involving another clerk, the situation was resolved.
In fairness, the initial clerk seemed new and I was willing to overlook the screw up without protestation or a short attitude on my part.
The following morning, I needed a fax cover sheet in order to fax an important document. I approach the desk, both clerks on the phone, I patiently wait. BOTH CLERKS SEE ME STANDING THERE AND BOTH MAKE EYE CONTACT. In the meantime, another person walks up to the desk and in typical NYC I am more importsnt than you are fashion proceedes to jump ahead of me. Desk clerk one, hangs up the phone and helps the idiot that jump in front of me KNOWING THAT I HAD BEEN STANDING THERE WAITING FOR SERVICE. Again, I try to overlook.
At this point, I finally am ask if I may be helped. I explain that I need to FAX something and ask if they have a cover sheet. The clerk tells me no they do not, and tells me that I can find a piece of plain paper in the printer in the business center. Astonished and scratching my head because a plain peice of paper could have easily been provided from the printer at the front desk.
I return to the business center and do a FAX cover in Word so that I do not look unprofessional in thr eyes of my client. I return to the front desk and the exact same situation occurs. Both clerks on the phone, two groups walk up AFTEF ME one to check in and one to check out AND BOTH ARE SERVED BEFORE ME.
At this point needless to say I am not a happy camper and it becomes evident. I thank thr clerk for ignoring me, to which he say's "I did not see you sir" which truly astounds me , considering I stand 6 foot 5 inches and weigh 260 pounds with a shaved head... kind of hard to be incognito!!!
Finally getting my documents faxed I go to my room, to experience the lovely sound of the housekeeping staff letting thd doors slam EACH AND EVERY TIME they entered and exited a room. For those of you that are clueless to hoe annoying this is, I want to thank you for your rudeness. If you do not spend ad much time in a hotel like I do, I can forgive you. However, for the staff to do this is completely unacceptable as they should know better and I KNOW for a fact it violates Starwood policy.
I will sum up with what really caused me to write this review. After checking out this morning I reslizd that I left the power cord for my tablet in the room. I have called the hotel THREE times to rewuest they locate it, and provide them with my FedEx number. All three times the phone rang and rsng and when picked up I was immediately placed on hold, where the phone ead never picked up again. This happened repestedly and I have resigned myself to the fact that I will just be buying another cord.
My overall impression is VERY POOR AND LIKEWISE POORLY MANAGED. Someone in charge should realize that when t he lines are long at the desk, they should come out of the comfort of thier office and lend a hand to TAKE CARE OF THE GUEST'S.
- Official Description (provided by the hotel):
- Just minutes from the Brooklyn Bridge and downtown Manhattan, Aloft Brooklyn offers a hip and exciting accommodation with an urban-influenced design and a social scene that's always a buzz. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Travelocity, Expedia, Booking.com, TripOnline SA, HotelTravel.com, Odigeo, Starwood and Hotels.com so you can book your Aloft New York Brooklyn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aloft New York Brooklyn Hotel Brooklyn