1.) This is a great NYC hotel. Trendy, well-located, pretty, convenient. The décor ….. well, it is like living in the love child of an IKEA and a west elm. I loved it (I so want one of those giant white swivel chairs from the lobby!), and it all felt very clean and well-maintained. The rooms are compact but cleverly designed, and I always felt like there was enough space and never had a problem with noise. And the pillows were AWESOME. The bar in the lobby is nice, and the breakfast spread is great - DELICIOUS bagels, great lattes, and muffins that are *killer* (and I don't even like muffins). Tip: if you go green and skip on housekeeping, you get a voucher that will cover breakfast (or you get 500 Starwood points).
2.) I loved the location. Right over the Brooklyn Bridge, central to everything via Subway, in a little bustling neighborhood that is busy during the day, quiet at night, and yet still only 10 minutes from the adorableness of Smith Street. (Yes, I saw some reviews saying that they didn't feel 100% safe... and I'm wondering if those people have never before been to a real, actual city, or if they are just straight up crazy?) I never once even felt unsafe; it's a great neighborhood with tons of friendly people. A little quiet at night, sure, but that meant better sleep and it was never ever “frightening.”
3.) DYLAN!!!! The staff at this hotel is generally pretty ok, but Dylan was a customer service standout of a lifetime - he is PHENOMENAL. Ultra friendly, MASSIVELY competent, super helpful - he extended rooms, handled our billing, arranged for birthday surprises for my coworker (and also helped her escape from some overeager birthday well-wishers at the bar later!), knew where to get ANYTHING, greeted us in the morning, made us laugh, took an interest in us, remembers everyone's name, and was generally was the highlight of the hotel. (Also, he is that chipper despite still being in school full-time... I don't know where he gets the energy!) I’d love it if he could just follow me around and make life better. Give that man a giant raise and a gold star, Aloft - he is amazing.
Recap: Great hotel but staff made the difference. Will come back just for Dylan.
Ask for the river view!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 12, 2012
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What a fantastic review! Thank you so much for the kind words on our hotel and about your stay. Most of all, thank you for mentioning Dylan. He is fantastic at what he does and truely, your words show that. This could very well be why he made Employee of the Year this year.
I'm thrilled you had a great stay and appreciate the great review you gave us. The staff here really cares and when they are able to see reviews lilke yours, it truely does motivate them to excell.
Thanks again for your time and your business. Here's hoping you have a wonderful holiday season and the best of a New Year!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.