My husband booked ( Expedia) a king room with view for our getaway in NYC/Brooklyn. See the pic for full effect of VIEW! The view was so unpleasant that we closed the cheap vinyl blinds (that kept coming off track) which made the small room feel like a cave. To speak to apathetic staff, you must wait and wait in a queue that makes no sense. Immediately the hotel staff I spoke with placed the blame on expedia for the wrong booking. She offered no joy. No resolution. No apologies. No refund. Never once offered to put us in another room. My husband, with all the paperwork showing what we paid for, went to the same front desk staff a second time to ask for help. The blame was pushed back on to expedia, and the staff offered no remedy. The hotel says expedia is at fault we didn't get the room we paid for and offered no help in resolving..and an expedia representative says it is the hotel's fault and will do nothing to resolve. In order that equity be met, I did appreciated the rooms had recycling bins. Cool green thing to do. Room service food is provided by the hotel next door, so food is brought to the room in reusable or recyclable packaging. In the shower, shampoo and soap dispensers eliminate gazillions of wee little plastic bottles. Another nice green touch. Bed linens, duvet, and towels were good and clean. Rare for a hotel experience, especially when your room is near both the elevator and the stairs, that noise was not an issue. The room was small but cleverly designed and the bathroom area quite well designed. BUT, no room, anywhere, is worth the horrid treatment, wretched view and staff that laugh and smirk rather than providing assistance. Never again, Aloft.
- Official Description (provided by the hotel):
- Just minutes from the Brooklyn Bridge and downtown Manhattan, Aloft Brooklyn offers a hip and exciting accommodation with an urban-influenced design and a social scene that's always a buzz. ... more less
- Reservation Options:
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- Also Known As:
- Aloft New York Brooklyn Hotel Brooklyn