The restaurant took our order for a delivery - then the delivery driver could not find the address. When we called to find out where he was, they said 'he is on the way' and hung up on us. 25 mins later (at 9pm at night) we called again and they said they decided not to deliver as they deemed it was now too far away.
They had our phone number and yet did not bother to call and let us know that they had decided to not fulfill the order despite telling us they were on route.
Customer service is clearly not important to this restaurant - perhaps as there are so may people in New York that they think one person is not important. It is fine to not deliver to certain places, but it is polite to let the customer know when a decision has been made to not fulfill the order s promised.
To say the least, we are disgusted.
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