We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Did not show up - appalling customer service” 1 of 5 stars
Review of To-B-Thai

No photo provided
Got a photo?
Add it.
To-B-Thai
126 Beverley Road, Brooklyn, NY 11218
718.435.0459
Improve this listing
Ranked #1,439 of 4,515 Restaurants in Brooklyn
Price range: $5 - $15
Cuisines: Thai
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Takeout, Delivery
New York City, New York
Senior Contributor
25 reviews 25 reviews
14 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Did not show up - appalling customer service”
1 of 5 stars Reviewed December 20, 2011

The restaurant took our order for a delivery - then the delivery driver could not find the address. When we called to find out where he was, they said 'he is on the way' and hung up on us. 25 mins later (at 9pm at night) we called again and they said they decided not to deliver as they deemed it was now too far away.

They had our phone number and yet did not bother to call and let us know that they had decided to not fulfill the order despite telling us they were on route.

Customer service is clearly not important to this restaurant - perhaps as there are so may people in New York that they think one person is not important. It is fine to not deliver to certain places, but it is polite to let the customer know when a decision has been made to not fulfill the order s promised.

To say the least, we are disgusted.

  • Visited December 2011
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

6 reviews from our community

Visitor rating
    0
    4
    0
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Russian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“We live around the corner and LOVE this place!”
4 of 5 stars Reviewed April 19, 2011

The small restaurant is nothing to look at inside but the food is really, really good. Try the pineapple curry with chicken. Fantastic, but spicy, I have to order mild. We also love their spring rolls and the pad woo sen and black broad noodles. If you order delivery, they are super fast. Cash only! You can byob. Super nice staff too. Love the food!

    • 5 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“The appetizers are the best part of the menu. Beef is chewy, seafood overcooked, chicken okay. However, I am glad this...”
2 of 5 stars Reviewed September 9, 2008

The appetizers are the best part of the menu. Beef is chewy, seafood overcooked, chicken okay. However, I am glad this place exists. It's the most decent thing in the area.

Was this review helpful? Yes
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

Travelers who viewed To-B-Thai also viewed

 

Been to To-B-Thai? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage To-B-Thai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.