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“First Alaskan Cruise with Holland” 4 of 5 stars
Review of Westmark Fairbanks Hotel and Conference Center

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Westmark Fairbanks Hotel and Conference Center
3.5 of 5 Hotel   |   813 Noble Street, Fairbanks, AK 99701-4977   |  
Hotel website
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Hotel amenities
Special Deal
2 Free Espresso Beverages
Ranked #11 of 24 Hotels in Fairbanks
Twinsburg, Ohio, USA
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
70 helpful votes 70 helpful votes
“First Alaskan Cruise with Holland”
4 of 5 stars Reviewed September 24, 2012

My husband and I and 11 of our friends booked an Alaskan Land/Cruise Trip, and this hotel was our first stop. It is a very nice hotel, and they are very accommodating. We were on the obviously newer side of the hotel. Our room was very big with a queen size bed, a sitting area with a desk and two chairs, and a small kitchen area with a table and two chairs. We had two flat screen tv's - one in the bedroom and one in the sitting area. Very comfortable and fun. My brother and his wife, however, were on the older side of the property, and they had an older room, no sitting area and no kitchen area. Their room was not as nice.

There is a nice dining room with a breakfast buffet...either alacarte or full. Prices were reasonable for what you were offered. The lobby is always full because they run many cruisetours through this hotel.

The gift shop is fabulous...lots of fun gifts, and there is a coffee shop if you don't want to have breakfast.

We would stay at this hotel again...it is within walking distance to the Cultural Center and downtown Fairbanks. We would definately ask for the rooms on the newer side.

Room Tip: As I said in my review, ask for the newer section with the kitchenettes.
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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362 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
The Hague, The Netherlands
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 23, 2012

Don't be fooled by the pictures on internet. We paid $99 per night which was a great price. Pictures of the room on internet are of the "new" tower. Seems that the $99 gives you a room in the older north tower. Rooms are very clean and comfortable. The bed was great and the sink part in the room has been upgraded. Bathroom and rest of the room are a bit dated but again for $99 it was a great stay. The hotel is located in "downtown" Fairbanks and there are some nice restaurants on walkable distance. The front desk staff is very friendly and helpfull. Great place to stay!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Texas
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 22, 2012

A three star hotel owned by Holland America cruise lines. This hotel was a five-minute walk from the Fairbanks city center which was very small. We were surprised to find out all but two or three diner type restaurants opened on Labor Day when we tried to find a place for dinner, other than the restaurants at our hotel. There were a few other places away from the city center where one had to take a taxi cab which the meter seemed to jumped 20 cents every block. Adding a two-way trip to a meal made it that much more expensive.
The hotel itself was slightly below the standards of those in the lower 48 with the same star ratings, such as Hampton Inn or Residence Inn. However, the convenience of having Holland America's service desk right inside the hotel proper made up some of the less desirable aspects.
We stayed in this hotel for two nights. Our room was on the top floor in the North Tower, had a relatively good view of the city center from the distance, and free, though weak WIFI. The room itself was of sufficient size with a good size desk. The TV was an old tube type with fuzzy receptions on all stations. Furniture were worn out, and the bathroom functioned adequately with a yucky shower head. The worse thing was the roaring (vacuum actuated) toilet flushing system that would wake the deepest sleeper up at night. The walls and door were so thin that we could hear the other guests talking outside in normal tone, and the next door guests flushing their toilets or turning on their bathroom fixtures. We understood from talking to our fellow travelers and from reading other TripAdisor comments that the rooms in the South Tower were in even worse shape, and also without WIFI access. We did not eat in either restaurants on the premises for we thought the offerings were pricey for the level of the settings. The in room coffee was weak and tasteless. According to the room service person, each room was only "allowed" one regular coffee package each day. When my wife asked her for more packages because I wanted one more cup of coffee, she was told to buy it downstairs either at the restaurant or at the coffee stand inside the gift shop! (For some reasons, the maid was more generous on decaf's which I did not want.)
Note: In retrospect, we were kind of in sticker shock with prices while in Alaska, and Fairbanks happened to be the first place we started on that trip. After we stayed in three more locations in Alaska before we board the cruise ship, we found the prices in Fairbanks were about par with other cities in that state.

Room Tip: Ask for North Tower rooms if possible.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shepherd, Montana
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 21, 2012

We've stayed at the Westmark twice now in Fairbanks and feel we will be back without hesitation. The hotel has two different towers- an older one and a newer one. In our first stay we were in the older tower. This wasn't really a problem as the room was quite nice and spacious, and very clean. We were there a total of four nights.
Our second stay was for seven nights in the newer tower. Our room was equally as nice, just newer. If you prefer more updated furniture, do request the newer rooms. If it doesn't matter, then rest assured whichever place they put you, you will be fine!
Downstairs they have the Northern Latitudes Restaurant as well as the Red Lantern Steakhouse. My husband and I prefer the atmosphere of the Red Lantern if we are looking to get an appetizer and a few drinks. They have a wonderful selection of fun drinks made from local liquors, such as blueberry or rhubarb vodka. I'm not a drinker normally, so it really has to look enticing for me to dive in and try one!
You are also located right near downtown, so if you like to wander and check out some different restaurants or be near the river, this can be a good option if you don't mind walking a few blocks.
All in all, a good experience. Customer service is great, very friendly staff, and very fair prices. Only downside for long-term stays like us is a lack of a refridgerator and a microwave. But it surely didn't ruin our experience!

Room Tip: North tower has the newer rooms, while South Tower is older.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, wv
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 20, 2012

Stayed at the hotel for a conference. The conference rooms were good. The service all through the weekend was good. Staff were nice everywhere from lobby to coffee/gift shop [good coffee!] to restaurant and cleaning staff. It is obvious that the hotel public areas have been refreshed and are pleasant. But for goodness sakes, what does a guest need most? A good night's sleep, of course. The hotel needs to invest in new mattresses. The mattresses remind me of state park cabins, circa 1960s.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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IF ID
Top Contributor
85 reviews 85 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 18, 2012

This is a nice moderately priced hotel whose rooms are nice but certainly not fancy. The room decor is a bit dated and quite modest. For example the tv was not a modern flat screen and the reception was okay. The work station area was sufficient and the complimentary wireless was reliable with decent speed. My only major complaint was the shower ran out of hot water although not completely cold.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 18, 2012

The hotel is very easy to find, check in was quick and staff were very helpful. The room was adequate; clean and quiet which is important to us!. We didn't use the restaurant but bar service was friendly. Would definitely stay there again.

Room Tip: We had a room in the 'budget' area and it was perfectly good.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westmark Fairbanks Hotel and Conference Center

Address: 813 Noble Street, Fairbanks, AK 99701-4977
Phone Number:
Location: United States > Alaska > Fairbanks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 24 Hotels in Fairbanks
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westmark Fairbanks Hotel and Conference Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
The Westmark Fairbanks Hotel & Conference Center is rising to new heights in Fairbanks and sets the standard for elegance, style and service in the Golden Heart City. With a convenient downtown location, the Westmark Fairbanks is prepared to meet your every need, whether business or leisure. Your hospitality needs are served with 400 guest rooms and more than 17,000 square feet of meeting space. Junior, executive and two room suites are available. Wi-Fi internet connection is also available. ... more   less 
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Also Known As:
Westmark Fairbanks Hotel Fairbanks
Westmark Hotel Fairbanks
Westmark Fairbanks Hotel And Conference Center Alaska

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