My wife an I stayed at this hotel based on the very positive reviews it got. on the nights of 31 July and 1 august 2013. However, on the first morning there was no hot water in the bathroom. We complained to the front desk and they apologised. Apparently this hotel is popular with coach parties and they had used all the hot water before we got up. The next morning it was no better even though we were up at 6.30! We met a fellow guest in the elevator who said he had no hot water either and it had been the same on a previous visit some months ago. Again we complained to the front desk and the apology was at best half-hearted. The clerk had obviously heard this many times before!
I have an email from a manager at the hotel acknowledging the problem who blamed the heating contractor who was sacked the morning we left the hotel and another contractor appointed. He thanked me for sharing my concerns with him! However, although I'm no expert if their water system isn't up to it, a change of maintenance contractor hardly seems likely to improve matters.
To be fair, the rest of the property is fine. Clean, comfortable and good wifi connections. The breakfast is $5 extra and adequate without being as good as some other hotels in this price bracket.
The Alpine Lodge is at the upper end of the price scale for Fairbanks and for this money they need to be at the top of their game 100% of the time and I'm afraid they are just not. Such a pity for an otherwise nice hotel.
- Official Description (provided by the hotel):
- The hotel is conveniently located near the Fairbanks International Airport and Alaska Railroad Depot. Complimentary shuttle offered to both locations. The lodge is also convenient to Riverboat Discovery, Pioneer Park, the University of Alaska Fairbanks, Ft Wainwright and downtown Fairbanks. Open year-round, the hotel offers an Alaska-themed spacious lobby, 115 deluxe guest rooms and suites, and a full-service restaurant and lounge- The Finish Line. Settle in with a local microbrew from the lounge before enjoying the cuisine in the restaurant. No matter how long your stay- you're sure to enjoy Northern Lights wake-up calls and complimentary WIFI. Your stay at the Alpine Lodge in Fairbanks is sure to be one you'll write home about and we'll even provide the postcard! We look forward to sharing the spirit of Alaska! ... more less
- Reservation Options:
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- Also Known As:
- Alpine Hotel Fairbanks
- Alpine Lodge Fairbanks, Alaska