We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unprofessional, rude owner” 1 of 5 stars
Review of Chandalar Ranch

No photo provided
Got a photo?
Add it.
Chandalar Ranch
5804 Chena Hotsprings Road, Fairbanks, AK 99712
Improve this listing
Ranked #43 of 49 Activities in Fairbanks
State College, Pennsylvania
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Unprofessional, rude owner”
1 of 5 stars Reviewed January 3, 2014

This review is for the owners of Chandalar Ranch and not the place in general. We bought a tour to the Arctic Circle for our group and were promised a 14-hour tour with frequent stops for sightseeing and aurora viewing along the way (to take pictures). Instead, we were given only a 9-hour non-stop drive to the arctic circle and back in a ice-frosted car through which we could not see anything outside. The grumpy driver kept saying that he'll run out of gas if he stops somewhere, while we noticed cars from other tour companies carrying extra gas to make stops. The driver refused to stop even when the Aurora was out and we desperately wanted to go out for seeing it. We complained about it and one of the employees promised us that they'll compensate it by allowing us to see the Aurora from the Chandalar Ranch, but later they denied it and dropped us at the hotel instead. When we called the owner to talk about it, he simply hung-up the phone on our face. I find these people very rude and unprofessional.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first

Been to Chandalar Ranch? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Chandalar Ranch, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.