We stayed in this hotel as part of a Holland America Cruise/Tour package.
Since Holland America took care of all the registration, payment and baggage, I can't comment on that. However, this was the best hotel we stayed at while in Alaska. The room was a suite with a full kitchen, living room, balcony and separate bedroom. Everything was spotless. The bathroom was spacious, with a dressing area separate from the shower and toiket. Lots of counter space. The room was so large it was hard to check that we took all our belongings.
The front desk staff was very helpful. We requested that they wake us up if the Northern Lights were visible. They put our name on a list and assured us they would.
We did not eat at the hotel, but did look at the menu. Prices were reasonable for Alaska where food is very costly.
We got into Fairbanks at 5pm and had an excursion that night, so unfortunately we couldn't spend more time in this wonderful place.
I highly recommend this hotel.