This hotel is the first and/or last stop for most Princess cruiseship passengers doing inland tours. In our case, this was our last stop in a 10 day packaged cruise tour. We arrived by motorcoach from the Princess Denali Lodge. The lodge is not very impressive in appearance. It's a large greyish building with an un-inspired view and/or entrance. The lobby tiles are crushed and broken from years of wear! The lobby is nicely appointed and warm, but in need of updating for sure. The hallways are horribly scuffed and marked from the constant luggage carts, I know this hotel is covered by snow for 7 months, but that should have nothing to do with creating a "sense of arrival".
We got to our pre-assigned room (234) and entered to find the luggage that was sent ahead from the ship 3 days prior, but our luggage from Denali had not arrived. Immediately, I noticed a very large lamp sitting on the desk just inside the door of the room. The lamp was situated in the middle of the desk and turned sideways as the shade was too large to set the lamp at the back of the desk. I set my carry-on bags down and went to the bathroom. WOW! The vanity had a built-in shelf with a large gouge of the mauve-colored formica missing, and the stopper from the drain was sitting on the shelf. When I looked down into the sink, that verified what it was, as I wasn't sure at first. The bathtub/shower was tiled in pink and white, the grout was dirty, and had what appeared to be black mold or mildew along the wall/tub line in several locations. The bottom of the tub appeared stained and dirty, as was the floor surrounding the commode. Oh yeah...straight shower bar...not the rounded new ones that allow you to shower without the curtain clinging to you. I went back into the bedroom and over to the beds. I clicked on the tableside lamp after re-centering it on the table and straightening the shade. The lamp illuminated several unidentifiable stains, as well as carpeting that was equally stained. Not sure when the carpet had last received a full edge to edge vacuuming, as the middle areas seemed vacuumed, but edges were littered and dirty. My travel companion was searching for a phone number to contact Princess, and when he grabbed the desk pen, it too was broken. I told him to never mind and that we needed to go visit with the hotel Manager on Duty since it was the early evening.
I asked the Front Desk associate if I could speak with the Manager on Duty, and she asked why. I told her that I needed to see her regarding my room. She said she would go see if she was available. A young lady appeared 5 minutes later from behind the Front Desk and I asked if I might speak with her away from other guests and employees. I introduced myself, and began to tell her about what we had found. We had also taken pictures, just in case there was any doubt. Jessica (Mgr of Duty) immediatelly offered a complimentary dinner while she worked on other accommodations for us. We accepted her offer and had a very enjoyable meal with a great server (Mary) in the Riversedge Dining Room. Jessica came to the Dining Room looking for us with an offer. She had another standard room available or their "Sterling Suite". The suite sounded very nice, so we accepted her offer. She offered bellman assistance, but we were fine moving our own things.
We arrived at room 344, the Sterling Suite. Upon opening the door, we entered a marble tiled foyer with a door to the right and one to the right. We went right and discovered a living area, kitchen and bathroom. We went back through the hallway and into the bedroom. It was like stepping back into the 1990's. The carpeting was an off-white and grey/silver...badly in need of being replaced. It looks like it needs to be cleaned and has some very bad stains. The bed comforter was from the 1990's as well...goldish brown and silver with a couple of large pillows in stained shams....those immediately came off the bed. The small wooden settee with silver cushions was BADLY scuffed and in need of painting, if not to be removed completely. The two seat cushions simly needed to go directly to the trash and be replaced with something new. The headboard and semi-matching dresser were white enamel. My little sister had this same furtniture in her room when we were kids! Could it have possibly made it's way from Florida to Fairbanks? The bathroom was hardly better. The tile grout was greyish-black on the floor, yet white on the vertical surfaces....I rubbed it with a wet washcloth and it was simply filthy. I wore flipflops into the bathroom and around ther room for the remainder of the stay. The tub was a jetted jacuzzi tub, but has a tired, standard, shower head and a straight standard shower curtain. The grouting was missing from most the tilework near the backside of the tub, and there was black mold or mildew around the tub fixtures at the wall. Several tiles on the sink were chipped and broken and finally, a poor little pathetic, white, wicker stool, that was unraveling and long destined for a flea market or garage sale. Upon pulling the drapes expecting a lovely view of hte river or woods, we had a scenic view on the roof and exhaust vents from the kitchens below. This was apprarent when they started cooking and the smells of grease and food were overwhelming. When we started out for a day in downtown Fairbanks, we noticed the foyer flooring. I guess we had been to anxious to get into the room to notice that many of hte marble tiles are cracked and broken and again, the grout is almost black...not white,f and it had been quite sometime since the floor had seen a broom, much less a mop or scrub brush.
We made the BIG mistake of purchasing (in advance) an additional night, thinking that 2 nights in Fairbanks might be fun at the end of our trip. This left us captive as we weren't able to checkout without losing our money. The nearby lodges and hotels are in FAR better shape. The Rivers Edge Resort is very cute with individual cabana's, and there is a brand new Holiday Inn Express, Hamption Inn and Marriott SpringHill Suites. The staff at this hotel should not be placed in the situation of having to defend the property maintenance and cleanliness. Princess should be ashamed to allow their valued customers to be subject to these conditions. All we heard about on the ship was how they were the "consumate host". I would strongly disagree! No one from management ever called to follow up on our stay or ask about the new accommodations. I expected to receive some sort of communication from the General Manager, but none came. Comment cards completed and mailed to Princess have yet to be addressed. I'll attach a few documented pictures. I would not return to this hotel unless I was assured that it had been fully renoveted and cleaned. I've never asked for my money back in my life, but I would take it in heartbeat this time!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.