1. Very poor customer service. Incompetent and sometimes ugly desk staff.
It's hard to overstate how unfriendly and unhelpful some of the desk staff
are. Not what you would expect in Fairbanks at all. For this reason alone
I will not stay there again, ever.
2. Maintenance issues. Room to room phone system inop. Ice Machines
down on three floors. Very dirty windows obscuring views. Stains in tub.
Entryway into hotel dirty and unkept. Room key coding problems.
3. Lack of parking....for guests as the hotel parking lot is generally full of non guests
who the hotel will not evict. Getting a parking pass is nearly worthless. No spaces.
If you have a car, in downtown Fairbanks this is a huge problem.
4. Location. Downtown (if you can say Fairbanks still has a downtown). Near
noisy dive bars and with drunks roaming the streets all night fighting and carrying
On the other hand:
1. Good, firm beds.
2. Free Wifi.
3. Very large rooms.
I generally pay higher rates and jump thru many hoops to get my
Marriott points. But in future in Fairbanks, I will just go to the Hampton
Inn, where they seem to care about guests.....and leave Marriott to
the unsuspecting tourists.
- Official Description (provided by the hotel):
- Come stay in downtown Fairbanks next to the Chena River. Featuring separate areas for sleeping, eating and working, SpringHill Suites provides guests with a microwave, mini-fridge, desk and pull-out sofa bed. Enjoy complimentary continental breakfast buffet and airport shuttle, as well as pool, whirlpool, exercise room and wireless. ... more less
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- TripAdvisor is proud to partner with Expedia, Priceline, Marriott, Hotels.com, Cheap Tickets, Orbitz, Booking.com and Tingo so you can book your SpringHill Suites Fairbanks reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites Fairbanks Hotel Fairbanks
- Fairbanks Springhill Suites
- SpringHill Suites Fairbanks Alaska