Pulled back my sheets going to bed and found a 3inch by 4 inch blood stain on matress cover sheet. Front desk staff is useless. Each employee kept telling me that the only person that could help me discount wise was the manager because I prepaid for my room through Choice Hotels Choice Privilages. They did change my sheets but this blood stain was so obvious that you know the cleaning crew does a horrible job and probably never changes your sheets. Upon check out they took my name and phone number and said they would have the manager call me. No response for over 1 1/2 months now. Complained to Choice Hotels and said they would forward my concerns to the local hotel. Useless!! Wrote to Choice Hotels CEO Steve Joyce and Customer Services in Phoenix, AZ and no response there either. Choie Hotels doesn't care about their customers! I remained quiet long enough and now I'm telling anyone that will listen. I'll never stay at a Choice Hotel again!