Bed Bugs!! Terrible Customer Service!! Hotel appears to be clean and we will not dispute that! It took forever to check-in, no one availble! When "upgraded" to another room we were moved to another double bed room with a coffee table and sofa, SERIOUSLY???!!! That's what CS calls an upgrade after being grossed out by bed bugs and accused by hotel staff that we bought the bugs with us. No one from the staff or management checked in on us or showed any concern about our stay. Slipped the bill under the door and charged our credit card. It wasn't so much the bed bugs, although it is gross we were most disappointed by the accusation and lack of customer service. I guess the young lady at the front desk had to get back outside to chill on the bench with her friends. The beds are uncomfortable!