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“Poor welcome but excellent property” 4 of 5 stars
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
2.5 of 5 Hotel   |   560 Warrenton Road, Fredericksburg, VA 22406   |  
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Ranked #10 of 43 Hotels in Fredericksburg
Cheyenne, Wyoming
Top Contributor
100 reviews 100 reviews
81 hotel reviews
Reviews in 74 cities Reviews in 74 cities
74 helpful votes 74 helpful votes
“Poor welcome but excellent property”
4 of 5 stars Reviewed March 10, 2013

The only negative aspect of our one night stay at this hotel was the guy who checked us in. He acted like he would have rather been ANYWHERE else than working there - slightly arrogant, no sense of humor, as if he was too good for the place. Unless it was his last day of work he needs a refresher course in customer service. Good grief......

Other than that, this is a great property. The best Holiday Inn property we've ever "won" from Priceline, it's just off the interstate with plenty of dining places around. The room was large and the beds were comfortable. Lots of pillows, towels, toiletries, a refrigerator and fast, free internet service. We didn't stay for the included breakfast, but it looks to be quite extensive.

The gentleman who checked us out was, by contrast to our welcome, extremely cordial and helpful. The only reason we wouldn't give the hotel an excellent rating is because of the arrival experience. Otherwise, it's a wonderful place.

Room Tip: Only one elevator was working when we stayed, so ask for a room on a lower floor so you can use the...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review, March 30, 2013
Dear kcl491,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are very happy to read that you enjoyed our location and the room accommodations. However, we regret your stay was negatively impacted by one of the front desk. Kindly be assured that we treat this matter seriously as we always strive to deliver world class service to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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157 reviews from our community

Traveler rating
    79
    52
    16
    8
    2
See reviews for
64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
Rochester, New York
Top Contributor
90 reviews 90 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 3, 2013

When we are traveling it is always good to count on good quality and consistency. The Holiday Inn Express does this. Always an exceptionally clean room and comfortable beds. The Internet was available but we kept getting kicked off of it and had to resign in.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Platteville, WI
Top Contributor
106 reviews 106 reviews
42 hotel reviews
Reviews in 50 cities Reviews in 50 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 25, 2013

We stopped in using a travel magazine flyer from a rest stop and were able to use a coupon. The man at he front desk treated us royally. The property is immaculate. The pool and hot tub were on of the best that we have been in. Of course, the breakfast is great with their signature cinnamon rolls. It smells so good there.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maksumul H, Manager at Holiday Inn Express & Suites, responded to this review, February 28, 2013
Thank you for visiting us, and giving us the opportunity to serve you. We are grateful for your kind remarks, and we look eagerly forward to seeing you in the future.
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Boston, Massachusetts
Top Contributor
59 reviews 59 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 25, 2013

Was in need of a last minute room on my drive back from Florida and booked a room (2 1/2 star) through Priceline's "name your price" option and ended up with the Holiday Inn Express for $50. I didn't expect much but was surprised by the condition of the property, room as well as the level of service provided. Very comfortable bed and size of room and bathroom were more than adequate. This hotel boast both a indoor and outdoor pool and is close to shopping is many restaurants. Would highly recommend for those looking for a quick stop over while traveling on interstate 95.

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maksumul H, Manager at Holiday Inn Express & Suites, responded to this review, February 28, 2013
Thank you for visiting us, and giving us the opportunity to serve you. We are grateful for your kind remarks, and we look eagerly forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Top Contributor
72 reviews 72 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 7, 2013

Traveled to Fredericksburg for a quick overnight for a family funeral - anything to avoid the I-95 traffic! Hotel was in a great location, easy on & off for the interstate. Away from the craziness of the Central Park shopping area one exit down, but to get there to eat or shop, a quick trip - only 3mi. away. Room was spacious & clean, bathroom especially nice size. My only complaint was the free, hot breakfast, was simply no better than the usual "cardboard" type continental breakfasts found in many hotels. The pancake maker was broken & horrors of horrors-they were out of hot, fresh coffee!!!! This was at 8am-had to ask a server to replenish!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review, July 18, 2013
Dear mariava51,

Thank you for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are delighted to read you found the rooms nice and clean, however, we regret letting you down on some aspects of your stay particularly with the breakfast. We are working hard to ensure that our breakfast service meets our guests expectations and value your feedback.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 6, 2013

The hotel is very clean and easy to get to from highway. Restaurants also close . The best thing was the traveller's prayer left on your bedside table. A wonderful treat in this day and age!! I also got a copy of it to take home!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amherst, Ohio
1 review
5 of 5 stars Reviewed January 7, 2013

I want to thank Holiday Inn Express for a great stay, and for the exceptional help and courtesy extended to my wife and myself when we stayed there on our way to Florida. We were especially impressed with Preston and want to thank him for all his help.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Address: 560 Warrenton Road, Fredericksburg, VA 22406
Phone Number:
Location: United States > Virginia > Fredericksburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Fredericksburg
#8 Family Hotel in Fredericksburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Fredericksburg
Holiday Inn Express And Suites

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