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“Slooowwww Check-In” 1 of 5 stars
Review of Holiday Inn Express Fredericksburg Southpoint

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Holiday Inn Express Fredericksburg Southpoint
2.5 of 5 Hotel   |   5422 Jefferson Davis Hwy., Fredericksburg, VA 22407 (Formerly Comfort Inn Southpoint)   |  
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Ranked #20 of 43 Hotels in Fredericksburg
Senior Contributor
29 reviews 29 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Slooowwww Check-In”
1 of 5 stars Reviewed 2 weeks ago

Clerk could not figure out how to check me in. I'm a Gold Card Member and waitrd 25 minutes for the clerk to call customer support to figure out how to check me in. It was late and appsrently he had closed the day's reports. Thirty minutes in and still not checked in. DON'T STAY HERE!!!!

Stayed January 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, 1 week ago
Please accept our sincere apologies for your frustrating experience during check in. You can be assured we are following up with additional staff training to ensure future guests do not experience this same issue. We sincerely hope that all other aspects of your stay were enjoyable and we hope to have the opportunity in the future to replace this experience with a positive one.
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45 reviews from our community

Traveler rating
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    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
Maryland
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall good stay, the room was clean and comfortable, and the staff was very friendly. The only problem was in the morning, we had to wade through housekeeping equipment and such to get to and from breakfast. Overall, however it was a good stay.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, 1 week ago
Thank you for trusting the Holiday Inn Express Fredericksburg Southpoint for your hotel needs during your recent stay in Fredericksburg. We are delighted that you enjoyed most aspects of your stay and we appreciate your compliments on the clean, comfortable room and friendly staff. We do apologize for the equipment that impeded you on the way to breakfast. I have shared your feedback with our housekeeping department to ensure future guests do not encounter this challenge. We look forward to serving you better in the future.
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Oakdale, New York
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 18, 2014

We stayed overnight at this hotel on our way to Florida. Because we were traveling with our cat we checked about their pet policy before we booked our room. We were welcomed warmly upon arrival and given a room that was clean and comfortable. Any requests that we made were efficiently and pleasantly taken care of. A hot breakfast was included with our overnight accommodation. Best of all for us was the fact that the pet friendly room had no space in which a curious cat might hide herself. Definitely an additional plus. We would definitely stay at this hotel again.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, December 20, 2014
It is a pleasure to be a pet-friendly hotel; we know how important it is to find quality lodging when traveling with a pet. We are delighted to hear that you and your cat were comfortable during your recent stay on your way from New York to Florida. We truly appreciate your compliments on the clean room, hot breakfast and efficient service. We are thrilled to have won your loyalty and look forward to welcoming you back during your return trip or anytime your travels bring you to our area.
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Sterling, Virginia
Top Contributor
205 reviews 205 reviews
48 hotel reviews
Reviews in 128 cities Reviews in 128 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed December 7, 2014

This hotel is in a good location, close to shopping and places to eat, battlefields in Fredericksburg, downtown. We didn't hear any extraneous noise in the hotel. The front desk staff was attentive. The breakfast is the standard IHG fare. Would stay here again if in the area.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, December 9, 2014
It was a pleasure having you as our guest and we are delighted to hear that you enjoyed your time with us. As a TripAdvisor Top Contributor, it is obvious that you travel a great deal and have certain expectations when staying at a hotel so a great review from you means the world to us - thank you! We are pleased that you enjoyed our convenient, yet quiet location, attentive staff and complimentary breakfast buffet. We truly appreciate your recommendation to other travelers in our area and look forward to welcoming you back again soon!
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Greensboro, North Carolina, United States
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2014

Our family had a gathering this past weekend in Fredericksburg, VA and I booked a room at this Holiday Inn Express and found it very nice and clean with warm and welcoming staff. I would definitely stay here again as well as recommend it to others.

  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, November 15, 2014
On behalf of the entire Holiday Inn Express Fredericksburg Southpoint staff, thank you for trusting us for your overnight accommodations while in town to gather with family. It was a pleasure having you as our guest and we truly appreciate you taking the time to share your positive experience. That you "would definitely stay here again as well as recommend it to others" are two of the greatest compliments you can give us and we truly appreciate them. We look forward to providing you with the same pleasant accommodations the next time you are in town.
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Lake Placid
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 4, 2014

Traveling NY to FLA on I-95....UGH!! Baltimore to Fredericksburg was jammed due to accidents. So we had enough and left the fight. But this hotel and the night man Benjamin gave us a great ending to an arduous drive. The modernized hotel and it's killer breakfast at a price under $100 could not be topped. Fast wifi service was a bonus. A clean room and comfortable sleep were much appreciated as was the location near the elevator.

Now let's talk about Benjamin. This is how guest service should work. We were tired after driving all day, but he got us fired up about an overnight hotel stay. Saying he was helpful doesn't do him justice. Whatever they're paying him isn't enough. He maxed the experience for us with his exuberance. The guy likes his job and he likes people. You don't always find both.

"Oh, you want to eat," he said. He pointed out some franchise joints next to us, and then recommended El Charro. He gave it to us complete with the Charo routine I recalled from seeing her on many Tonight Shows with Johnny Carson. His impersonation was so good that I expected to see her deceased husband Xavier Cugat (she called him Coogie), walk through the front door.

El Charro was just like Benjamin said it would be. Good Mex food, quickly served in a friendly manner, and reasonably priced. My daughter and I ate well for under $25 total!

Benjamin....our next stop is Orlando. I'm hopeful we'll see you there :)

Room Tip: Doesn't matter. The hotel is back from the main road.
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, November 7, 2014
Here at the Holiday Inn Express Fredericksburg Southpoint, it is our goal that each of our guests have a great stay where everything exceeds their expectations and you kind, 5-star review is the seal of approval on our efforts - thank you! We are so pleased to have been a respite from your arduous drive and it is a pleasure to read your kind comments on our staff. It will be a pleasure to share your comments with Benjamin and your kind words will serve as encouragement to all our staff as we strive to offer each of our guests a great experience. We look forward to welcoming you back again soon!
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Newburyport, Massachusetts
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 2, 2014

This was only the 2nd time staying at a Holiday Inn Express. This was a last minute choice but a good choice. The check in was quick and efficient and we were in out room in minutes. The room itself was clean and the beds were comfortable The morning free breakfast had a good selection including eggs, bacon, pancakes, fruit, yogurt, juice and coffee. Pastry and muffins were also available It is located right of RT95 and was easy to find. We will for sure use Holiday Inn Express more often now that we know that they are a quality chain.

Room Tip: we had a room close to the elevator on the 3rd floor but there was no noise from the elevators.
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  • Stayed October 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, November 3, 2014
We are delighted to hear you enjoyed your stay with us! Thank you for trusting us for your overnight accommodations while in Frederickburg. It was a pleasure to read your comments on our efficient staff, comfortable beds, clean room and convenient location. And we are so glad that you were able to take advantage of our complimentary breakfast buffet. Our guests do enjoy the wide variety of hot and cold items that we offer. It is so important to us to get our guests' day started off great.
Thank you for taking the time to share your experience. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Fredericksburg Southpoint

Address: 5422 Jefferson Davis Hwy., Fredericksburg, VA 22407 (Formerly Comfort Inn Southpoint)
Phone Number:
Location: United States > Virginia > Fredericksburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Fredericksburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Fredericksburg Southpoint 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express ® Fredericksburg Southpoint, located just off of I-95 at exit #126 on Jefferson Davis Highway.Our hotel offers a convenient location near all of the Fredericksburg attractions! Civil War enthusiasts can explore Chancellorsville Battlefield, Fredericksburg Battlefield, Wilderness Battlefield and Spotsylvania Battlefield. Other Fredericksburg attractions include George Washington’s Ferry Farm and Kenmore Plantation. Located between Washington D.C. and Richmond , our hotel is the perfect stopping point for exploring these great cities! Shopping enthusiasts will enjoy exploring Old Town Fredericksburg, with more than 100 boutiques and art galleries. Central Park offers more than 200 retailers and a movie theater. Wine, Hops and Spirits lovers can live it up at A. Smith Bowman Distillery, Blue and Gray Brewing Company and Lake Anna Winery. Recreation nearby includes Lake Anna State Park and Lee’s Hill Golf Club. Liberty Lanes Bowling Alley and Comedy Club are just ½ mile from hotel. Kings Dominion is just 29 miles from our hotel. Our Fredericksburg hotel is near businesses such as the University of Mary Washington, A-T Solutions, UPS and Providence Service Corporation. We are also within 35 miles of the North Anna Power Station, Quantico Marine Base and Fort A.P. Hill. ... more   less 
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Also Known As:
Comfort Inn Southpoint Hotel Fredericksburg
Comfort Inn Fredericksburg
Fredericksburg Comfort Inn

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