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“Convenient stop off 95 - checkin attendant obviously new” 3 of 5 stars
Review of Holiday Inn Express Fredericksburg Southpoint

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Holiday Inn Express Fredericksburg Southpoint
2.5 of 5 Hotel   |   5422 Jefferson Davis Hwy., Fredericksburg, VA 22407 (Formerly Comfort Inn Southpoint)   |  
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Ranked #18 of 43 hotels in Fredericksburg
Syracuse, New York
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
“Convenient stop off 95 - checkin attendant obviously new”
3 of 5 stars Reviewed 2 days ago NEW

We've stopped here many times on our trek to NC throughout the years and like the convenient location. They've been doing renos for the last couple years and the breakfast and indoor pool areas are really nice. They even have a nice patio off both to enjoy the weather at night after a long drive or with your breakfast.

But with all that said, there were done serious negatives in service. Our first room on our trek down (6/28) was 200 - the noise from the elevator, two sets of stairs and patio was an annoyance. If you really need an early nights rest for the next days drive, ask for ones further down the hall or higher floor. On our trip back up (7/6) the front desk tried to give us 202. When I tried to request another room because of the noise, the girl at the front desk looked confused (patio? Yes the hotel has a patio). So I gave up and just hoped it would be more quiet on a Sunday night. Well it got worse, the room she gave us was not cleaned (sheets completely pulled down and used cups everywhere). When we returned, she laughed it off which made me question the service at the hotel even more. Anyways, I guess you can't expect much for a one night stay on a road trip but giving out an uncleaned room and not seeing that as a problem is enough for me to use a different hotel next time. There's plenty around the exit to enjoy.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 people have reviewed this hotel

Traveler rating
    12
    9
    2
    3
    0
See reviews for
10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 4 days ago NEW

Last Friday, June 27, 2014, our car had engine trouble on the way to a NC beach. Ben and Mary were amazingly kind to us. They allowed us to wait in the business section until help arrived and put a room on hold for us. Ben offered us coffee and Mary helped us finalize the room arrangements.




Ben even called to cancel our room at the Roanoke Rapids, NC Holiday Inn Express, as there was no way we would make it there that evening. He made sure we were not charged and received the conformation number of the cancelation. Later, he gave us recommendations of where to host our help ( a couple friend- the husband happens to be a mechanic who fixed our car). Our room was lovely and we drove off the next day to have a lovely vacation.




Ben and Mary were like angels that appeared just as we had given up all hope. I'd like to thank them and thank you for having the foresight to employ such compassionate and competent people.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, yesterday
It is our goal to welcome each of our guests as we would a guest in our own home and it is truly delightful to hear that you were welcomed in this way during your recent experience while traveling. We are very sorry for the unfortunate circumstances that brought you to our hotel, but it was our pleasure to help you out in any way that we could. We are glad that you eventually made it safely to your destination and that you enjoyed your time with us in the meantime.
Thank you for taking the time to share your experience. We hope we have won your loyalty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martinsburg, West Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

My wife and i desperately needed a break. We just had to put my Dad in a Nursing Home and the family stress has been quite challenging to say the least. We were rapidly becoming well over-stressed. I spent much time searching for a place to go and finally decided on this location for a two day retreat. WOW. We couldn't have found any better place. We were greeted with the most precious sweet mannered receptionist, Melissa Pendleton. Couldn't ask for any greater service. Very friendly staff all around. Great atmosphere, great hot/cold breakfast. First impressions are everything and Melissa definitely made us feel welcomed and confident that we were in the right place. We will be repeat customers and pass on the word to friends and family.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, yesterday
Dear Robert,
Thank you so much for choosing the Holiday Inn Express Fredericksburg Southpoint and for this heartwarming review of your recent stay. It was our pleasure to welcome you and your wife as our guests and we are delighted that we were able to offer you a bit of refuge from the difficulties you have been facing recently. We appreciate your kind words about our staff and your recommendation to other travelers. We look forward to welcoming you back again soon.
Warm Regards,
Sarah H.
Guest Relations
Holiday Inn Express Fredericksburg Southpoint
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New York City, New York
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Holiday Inn was an excellent choice after a long 8 hour drive. It's right off I-95. Check-in was a little bit tough because they were waxing the floors in the lobby so we had to enter through a door in an odd place. That gave me an uneasy feeling about the location. Check-in however was a breeze. The room that we had was clean and comfortable and the bathroom is very large. They have 2 different types of pillows for you to choose from and the mattress was wonderful!.
There are several hotels in that area to choose from but I'm glad we stayed at the Holiday Inn. I'll stay there again!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, 4 days ago
Thank you for trusting the Holiday Inn Express Fredericksburg Southpoint for your overnight accommodations while visiting our area recently. We are so glad to hear that you were comfortable during your stay and that you received excellent service from our staff. We hope that your travels will permit a longer visit soon.
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

Tired after a long day of driving. It was a pleasure to be greeted and taken such good care of by Mary. She was friendly and efficient. She definitely went beyond the call and we appreciate it. We would stay here again!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, 4 days ago
Thank you for taking the time to share your experience with other travelers here on TripAdvisor. It is our goal at the Holiday Inn Express Fredericksburg Southpoint to welcome each of our guests as if they were a guest in our own home and it is a pleasure to hear that you were welcomed in that way. We hope that we have won your loyalty!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

I appreciated the rapid check in at front desk. Though I was 3rd in line to check in. The desk clerk Mary was most proficient. I appreciated the attention given to me as I waited. I thought rooms were clean and halls were quiet.

Room Tip: 1st floor no smoking! no hint of any smoking violations.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, 1 week ago
On behalf of the entire Holiday Inn Express Fredericksburg Southpoint staff, thank you for being our guest and for taking the time to share your recent experience with others. We are pleased to hear you were greeted in a timely and professional manner and that you enjoyed your stay with us. We look forward to welcoming you back again the next time your travels bring you to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 weeks ago

Arrived after 14 hours in the car, Xiushka at the front desk was amazing and a wonderful. She was very helpful and attentive to our needs. The room and everything else thus far has been wonderful as well. Would definitely come back.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review, 1 week ago
It is our goal to welcome each of our guests as if they were a guest in our own home and it is a pleasure to read that you were greeted in that way after your long drive. That you "would definitely come back" is one of the greatest compliments you can give us and we truly appreciate it. We look forward to welcoming you back and hope your next visit is even more pleasant than the last.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Fredericksburg Southpoint

Address: 5422 Jefferson Davis Hwy., Fredericksburg, VA 22407 (Formerly Comfort Inn Southpoint)
Phone Number:
Location: United States > Virginia > Fredericksburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Fredericksburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Fredericksburg Southpoint 2.5*
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express ® Fredericksburg Southpoint, located just off of I-95 at exit #126 on Jefferson Davis Highway.Our hotel offers a convenient location near all of the Fredericksburg attractions! Civil War enthusiasts can explore Chancellorsville Battlefield, Fredericksburg Battlefield, Wilderness Battlefield and Spotsylvania Battlefield. Other Fredericksburg attractions include George Washington’s Ferry Farm and Kenmore Plantation. Located between Washington D.C. and Richmond , our hotel is the perfect stopping point for exploring these great cities! Shopping enthusiasts will enjoy exploring Old Town Fredericksburg, with more than 100 boutiques and art galleries. Central Park offers more than 200 retailers and a movie theater. Wine, Hops and Spirits lovers can live it up at A. Smith Bowman Distillery, Blue and Gray Brewing Company and Lake Anna Winery. Recreation nearby includes Lake Anna State Park and Lee’s Hill Golf Club. Liberty Lanes Bowling Alley and Comedy Club are just ½ mile from hotel. Kings Dominion is just 29 miles from our hotel. Our Fredericksburg hotel is near businesses such as the University of Mary Washington, A-T Solutions, UPS and Providence Service Corporation. We are also within 35 miles of the North Anna Power Station, Quantico Marine Base and Fort A.P. Hill. ... more   less 
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Also Known As:
Comfort Inn Southpoint Hotel Fredericksburg
Comfort Inn Fredericksburg
Fredericksburg Comfort Inn

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