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“Great Experience” 4 of 5 stars
Review of BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
2.5 of 5 Hotel   |   9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172   |  
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Ranked #3 of 27 Hotels in Vancouver
Portland, United States
1 review
“Great Experience”
4 of 5 stars Reviewed December 17, 2013

After a series of less than wonderful experiences at local hotels, I found this Best Western to be far above many in Vancouver, WA. It is clean and fresh, from the lobby to the guest rooms and beyond. This is very refreshing. Everything in the room is in working order, the water pressure is good, and the flat screen t.v.'s are a welcome thing. The staff was kind, and concerned about the guests, and I really appreciated that. They praised the new owners and are all looking forward to hotel updates. Things can only get better.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

364 reviews from our community

Traveler rating
    244
    83
    23
    12
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Liberty Lake, Washington
1 review
4 of 5 stars Reviewed December 17, 2013

Our hostess Kimberley was engaging, friendly, caring and energetic. She made our stay wonderful! The amenities were comfortable. The bed could have been more comfortable but it was okay. We would definitely stay here next time we are in the area.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poulsbo, Washington
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 10, 2013

Very pleasant stay at this hotel. Upon check-in, Kimberley took especially good care of us and was attentive to all of our needs. Room was comfortable and location convenient to the shopping, restaurants and freeways. We'll be back.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 8, 2013

Very nice accomodations and very reasonably priced. Very friendly and helpful staff. Rooms updated with large flat screen tv. This hotel takes dogs too which is a plus for us. We have family in the area and definately will stay here again.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 28, 2013

My wife and I just spent 9 nights in this fine hotel while we were moving into our new house. We stayed at this hotel last summer and found the service and staff to be absolutely outstanding!

Of all the hotels we have stayed it in 25 years of marriage (hundreds!), this one has the most friendly and efficient staff we have ever seen -- especially unusual for a hotel that is part of such a large chain.

Alex, Samantha, Brianna, Richelle and the other desk staff were sensational! Samantha personally recommended the realtor she had used when purchasing her home, and he also has turned out to be great for us! And Richelle is particularly great at making home-cooked fresh cookies each evening right at the desk. The aroma is tantalizing!!!

During our stay, a boys' football team stayed for two nights -- 40-50 kids who ended up trashing their rooms and running up and down the halls -- but the staff was unfazed and rose up to the challenge. We had no waits at breakfast, the breakfast room stayed super clean and stocked well, and every staff member stayed cool and organized under fire from this mob.

Note my Rating above of 5 out of 5 -- and THAT rating is in spite of the chaos that the kids brought. The staff is THAT good.

We would enthusiastically recommend this facility to anyone who stays in the Vancouver area -- you will feel like you are adopted into a really nice family ...

Thanks to all the staff for such a great experience!

Room Tip: All the rooms we have had seem great.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, California
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 24, 2013

We stayed at this hotel for just one night. We arrived early in the day and were pleasantly surprised by the gracious and welcoming Kimberly, who informed us that our room was being cleaned already and would be ready early. She invited us to eat breakfast at the hotel while we waited for our room. The breakfast was filling and tasty, considering it is included in the hotel price. The two gals who work the breakfast area were friendly and on top of their duties. Kimberly also was very helpful giving us directions to other places we were interested in around town. Our room was large and quiet (#118) and well-furnished. We were pleased. We didn't have a view, with a cement wall right out our window, but we figured that was part of what kept our room so quiet, since the hotel is close to the freeway. We saw the large indoor pool and hot tub and exercise room, but, staying only one night, did not take advantage of them. We most definitely would stay here again!

Room Tip: Opt for a lower floor room, which is quiet.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2013

I stay at Best Western Plus because they have nice rooms with microwaves and refrigerators. This was an especially nice room and hotel with everything I enjoy in a good room. And they are VERY pet friendly.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

Address: 9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172
Phone Number:
Location: United States > Washington > Vancouver
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#2 Romantic Hotel in Vancouver
#2 Family Hotel in Vancouver
#5 Business Hotel in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites 2.5*
Number of rooms: 74
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Also Known As:
Best Western Plus Vancouver Mall Dr. Hotel Vancouver
Best Western Plus Vancouver Mall Dr. Hotel And Suites
Best Western Vancouver
Vancouver Best Western

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