This first wknd of Nov. 2013 My Daughter & I Stayed here (part of a larger group) and pd by CC ...APARENTLY 4+ TIMES. THEY HELD UP $600.00 ON MY cc AND CAUSED ME & MY DAUGTER MUCH STRESS. Alex Fullerton, the gen. mgr. HAS REFUSED TO MAKE THINGS RIGHT ... AS I DIDN'T KNOW HOW I WAS GOING TO GET HOME & FULLFILL MY PROMIS TO MY DAUGHTER - TAKE HER ICE SKATING ... AS THEY HAD ALL MY MONEY TIED-UP (Luckly the event we were attending allowed me to wright a cheque for cash so we could get home - Again Alex was just oh good). THEN Alex just told the girls to tell me oh it will DROP-OFF TOMORROW (SAT.), THEN AGAIN ON SUN., AND YET AGAIN ON MON. IT WASN'T UNTILL I CONTACTED MY BANK AND THEY CALLED HIM (Mind you he should have been doing the work and fixing his error) THAT IT WAS FIXED (MOSTLY). I BELIEVE THAT HE SHOULD COMP US FOR THE ROOM FOR THIS VERY EXTREME & UNDUE STRESS HE CAUSED US; BUT NO ALL HE DID, AND HE BELIEVES IT WAS ENOUGH, IS GIVE ME $20.00 CASH AND 6500 POINTS (which do not come out of his pocket at all - its ''free money'' to him). I filed a complaint w/him (as that is there policy) about him and he said he would go to the owners ..... Yeah just like a murder would arrest himself & place himeself in jail for life. The said it was a computer glitch (lot of those going around lately). The girls were Great & did there best; However Alex REFUSED TO COME IN ON SAT, & ON SUN. TO MAKE THINGS RIGHT. When I accused him of staying home and haveing a beer, etc he tried to make it my fault and do I think he would do that when 'his' customers are having issues? ... WELL DID HE COME AND MAKE THINGS RIGHT ON THE WEEKEND ... NOOOOOOOOOO!!!!!!!!!!!!!! (HELL HE DIDN'T EVEN FIX THINGS ON THE WEEKDAY -Untill My Bank called him)!!! Oh he did allow one of the girls to give us a free pizza cause I didn't have the money to take My Daughter to dinner.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Hotels.com, Cheap Tickets, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Vancouver Mall Dr. Hotel Vancouver
- Best Western Plus Vancouver Mall Dr. Hotel And Suites
- Best Western Vancouver
- Vancouver Best Western