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“Hiking trip” 5 of 5 stars
Review of BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
2.5 of 5 Hotel   |   9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172   |  
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Ranked #3 of 27 Hotels in Vancouver
Flint, Michigan, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Hiking trip”
5 of 5 stars Reviewed September 30, 2013

Staff went over and beyond, for our 35 member hiking group.great location easy to get to.walking distance to mall and places to eat.rooms and grounds were clean.quiet rooms and location.i would stay there again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 4, 2013
Dear Terry H,

Thank you for your review. We are glad to hear you had a great stay and enjoyed the Pacific Northwest Hiking. We definitely have a lot to offer, I hope you took a lot of pictures. We look forward to your next visit to our area.

Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
    244
    83
    23
    12
    2
See reviews for
145
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Olympia, Washington
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 30, 2013

I was part of a large group that stayed here for 4 nights - so we really tested the hotel and its staff. The hotel is very comfortable - rooms are large, well-equipped & maintained. Breakfast is good - a cut above the usual fare. Amenities are good - indoor pool, sauna, an exercise room.

But the staff group is the standout here. Every time we made a request - they helped us. Everyone on staff that we dealt with was positive, approachable, and helpful. They went the extra distance to help our group have a great experience. No extra charge for the smiles. I'll stay here again, and recommend the place to friends.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 4, 2013
Dear Cleve P,

Thank you very much for your review, we greatly appreciate it. We thoroughly enjoyed you and all your hiking friends. Too bad I was unable to get out and join you on one of the adventures. Again, I am pleased you had a great stay and were able to experience our excellent customer service. We look forward to seeing you again soon.


Sincerely,

Alex Fullerton
General Manager
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Baker City, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 27, 2013

Hotel seemed a little old and could use some deep cleaning of room. Our baby found a pop bottle under one of the beds. That was disconcerting along with the dark hairs in the sink. I did like how the cleaning staff had tied the shower curtain together with a washcloth. Looked really nice.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 4, 2013
Dear Vickie K,

Thank you for your review and feedback. We greatly appreciate it. I assure you all cleanliness issues will be addressed, it isn't very often we have them but I take each and everyone seriously.

Our property was built in 2001 and will be undergoing quite a few upgrades here in the next few months. I encourage you to come back and see what we change. We hope to see you again.

Sincerely,

Alex Fullerton
General Manager
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Durham, Maine
Top Contributor
107 reviews 107 reviews
34 hotel reviews
Reviews in 66 cities Reviews in 66 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 25, 2013

We selected this Best Western Plus largely on the basis of TripAdvisor reviews, and we're glad we did. The staff is excellent, the rooms large and clean, and the beds are comfy. Breakfast is more than adequate. We'd stay here again in a heartbeat.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 4, 2013
Dear bob04222,

Thank you for your review. I am pleased to hear you had a great stay and experienced first hand our excellent customer service. We love what we do here and wish to express it to each and every visitor. We hope you and your family come visit again soon.

Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bothell, Washington, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

I always stay here when I'm visiting Vancouver.

The Best Western at Vancouver Mall is a wonderful hotel, the staff are friendly, the beds are very comfortable, the rooms are well appointed and always clean.

The manager is very hands on and involved in the day to day operation of the hotel. He is friendly and courteous and runs the hotel very well.

Continental breakfast is very good and always has a nice selection of hearty fare including bagels, waffles, cereal, fruit and other assorted breakfast foods.

You will need to either walk or drive to local restaurants for anything more than breakfast, or use the in room refrigerator and microwave to make something for yourself. This is fairly standard for the area though and not a knock on this location.

The hotel pool is indoor, clean and a great place to take a morning swim.

I'm always impressed when I stay here considering that the value for money is so high compared to some of the other nearby hotels.

Stay here the next time you're in the area for the night and you won't be disappointed.

Room Tip: I prefer rooms on the ground floor, but the north side of the hotel is quieter and darker.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 4, 2013
Dear Boltarian,

Thank you for taking time and writing a great review. We appreciate your loyalty. I am pleased to hear you had a great stay and experienced excellent customer service from all you came across. We hope to see you and your family again soon.

Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sun City, United States
1 review
5 of 5 stars Reviewed September 22, 2013

Really enjoyed our 10 day visit. Thank you all!! We really enjoyed the swimming pool and the daily breakfasts. The breakfast were always hot, attractive and delicious. Our room was comfortable and the bed was very comfortable. Kudos to your staff and see you again - soon I hope. Thanks

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 4, 2013
Dear James D. B,

Thank you for your review, it really means a lot to us. We are pleased to hear you had a great stay. We definitely enjoyed your visit. We all look forwarding to seeing you and your family on your next visit.


Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mukilteo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 20, 2013

The room and hotel was very clean. The staff was very friendly and greeted with a smile. There was plenty to choose from for the free breakfast. Overall, I was very pleased with my stay.. The fitness room and pool were clean. My only complaint, and its common to most hotels, is that I would appreciate more lighting in the parking lot. There was plenty of good parking available.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 4, 2013
Dear Connie H,

Thank you for your review. We greatly appreciate your kind words. I am pleased to hear you had a great stay and enjoyed our clean facilities as well as breakfast. We hope to see you again next time you travel our direction.

Sincerely,

Alex Fullerton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

Address: 9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172
Phone Number:
Location: United States > Washington > Vancouver
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#2 Family Hotel in Vancouver
#2 Romantic Hotel in Vancouver
#5 Business Hotel in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites 2.5*
Number of rooms: 74
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Also Known As:
Best Western Plus Vancouver Mall Dr. Hotel Vancouver
Best Western Plus Vancouver Mall Dr. Hotel And Suites
Best Western Vancouver
Vancouver Best Western

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