Requested extra pillows, they related that they did not have extra pillows anywhere in the hotel. Pet-Friendly rooms are located on the top floors instead of the lower floors. Doors did not work consistently, water on their tile (without signage), and we asked for a room away from the road and got a room that was right next to the road. And to top it off the curtains had multiple cigarette burns, strange for a non-smoking hotel. In addition, if you are going to serve a breakfast, ensure that it is at least palatable. Food tasted old and was tough and dry in certain cases. In addition, when we went into the room. I stepped in a puddle of, what I could only assume was, syrup. When we called in at 6pm, housekeeping was already gone for the day and the desk clerk tried but could not remove the spot. We spent the remainder of our stay (1-night) with a towel over the syrup spot. This was our most horrible experience at Best Western, and this was supposed to be a "Plus" hotel. I would have called it a Best Western Minus, normally, we try to stay at Best Westerns due to the cleanliness, service, and reasonable pricing. After this stay, I am rethinking that mindset. The only bright spot, is that the staff was friendly and personable.
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- Also Known As:
- Best Western Plus Vancouver Mall Dr. Hotel Vancouver
- Best Western Plus Vancouver Mall Dr. Hotel And Suites
- Best Western Vancouver
- Vancouver Best Western