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“Stay Away From This One” 2 of 5 stars
Review of BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
2.5 of 5 Hotel   |   9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #5 of 27 Hotels in Vancouver
Certificate of Excellence 2014
Lane, United States
1 review
“Stay Away From This One”
2 of 5 stars Reviewed August 30, 2013

Requested extra pillows, they related that they did not have extra pillows anywhere in the hotel. Pet-Friendly rooms are located on the top floors instead of the lower floors. Doors did not work consistently, water on their tile (without signage), and we asked for a room away from the road and got a room that was right next to the road. And to top it off the curtains had multiple cigarette burns, strange for a non-smoking hotel. In addition, if you are going to serve a breakfast, ensure that it is at least palatable. Food tasted old and was tough and dry in certain cases. In addition, when we went into the room. I stepped in a puddle of, what I could only assume was, syrup. When we called in at 6pm, housekeeping was already gone for the day and the desk clerk tried but could not remove the spot. We spent the remainder of our stay (1-night) with a towel over the syrup spot. This was our most horrible experience at Best Western, and this was supposed to be a "Plus" hotel. I would have called it a Best Western Minus, normally, we try to stay at Best Westerns due to the cleanliness, service, and reasonable pricing. After this stay, I am rethinking that mindset. The only bright spot, is that the staff was friendly and personable.

Stayed August 2013, traveled with family

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, August 31, 2013
Dear Stephen N,

Thank you for taking the time to submit your feedback. It looks like we dropped the ball on your stay. This is far from the course we usually run. We are up for some renovations on our rooms. A few things to look forward to are new drapes and sofa sleepers. Our hotel is 100% non-smoking, however, there are those who violate the rules and leave their mark in our product.

Regarding your particular room, all issues have already been handled and pillows were already ordered, they just hadn't arrived yet. We do hope that you choose to visit us again and let us put the PLUS back in our name per your standards.

Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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405 reviews from our community

Traveler rating
    266
    91
    29
    14
    5
See reviews for
170
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • English first
  • German first
  • Portuguese first
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English first
Sedro Woolley, Washington
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2013

This is the 4th time we have stayed with our soccer team at this hotel. They are very nice and go out of their way to make sure all of our needs our met. There wasn't enough blankets the first night of our stay and Alex (manager) went and bought new blankets. He went above and beyond to take care of us. We really appreciated everything he has done to help make our stay a great one. We will be back again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear Heidi G,

It was great having you and your soccer team here again. I sure hope the season was a great one with many victories. I also hope that next season is great as well. We look forward to seeing the team again then. I am pleased that you had a great stay and we were able to meet all your needs. Thanks again!


Sincerely,

Alex Fullerton
General Manager
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Spokane, United States
1 review
5 of 5 stars Reviewed August 27, 2013

The property makes you feel like you are at home. The front desk staff is awesome. The rooms are spacious and clean. Breakfast has a lot of different options. Coffee is always available. The internet connection worked great.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear Traci S,

Thank you for your kind words. We often feel like our guests are family and truly it is sometime sad to see them check-out. Our consolation is that we know you will return to visit, and we look forward to that. I am pleased that you had a great stay and experience our awesome customer service.


Sincerely,

Alex Fullerton
General Manager
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Sunny Southern California
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 26, 2013

We have stayed at the BW Vancouver Mall many times. We have always had excellent service and our rooms from the great staff! We plan on staying aht this hotel many more times on future visits They deserve an AAAAAAA+ rating!.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear cruzgal,

Thank you for your review and for your loyalty. I am glad we are consistent with providing you and your family with excellent customer service. On behalf of my entire team, we look forward to your next visit. Thanks again!


Sincerely,

Alex Fullerton
General Manager
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Boise, United States
1 review
3 of 5 stars Reviewed August 26, 2013

The General Manager and Front Desk personnel were extremely friendly and professional, but...upon going to our room the housekeeping staff were STILL servicing the room and we had to wait 15 minutes out in the hallway until they were done. The continental breakfast was TERRIBLE! The breakfast room was tiny and the staff was slow and kept running out of food. The intrenet was even worse and it took me 45 minutes to get on-line. The hotel apperance was very nice along with the room...but this hotel cannot accommadate large volumes of people; as was the case when we were their for a large sports tournament.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear John J,

Thank you for your review and feedback, we greatly appreciate it. This is a tough review to respond to as our side of the breakfast issue wasn't made public knowledge. First I wish to apologize about the wait time on your check in, our housekeepers did fall a slight bit behind that day and all three soccer teams pretty much checked in at the same time. Also for the internet, when we are running full capacity the wi-fi becomes slow and sluggish. We have a fix for that. Now for the Breakfast. Our room is fully capable to handle large groups, perhaps not three groups at the same time, we will be remodeling the lobby and breakfast room and in a couple months that will no longer be an issue. I do know, that when you were in the breakfast room there was plenty of food available, but when we asked you to return with shoes on you left your plate on the counter and said you would eat elsewhere. The Breakfast Attendants had to throw it away. I do apologize that there wasn't a sign stating that you needed shoes and we have since added one. I do apologize that you were embarrassed because we asked you to do so, politely. I thought we smoothed this over while you were here and I didn't want to have to defend ourselves on Trip Advisor. I hope the tournament went well for you and wish you luck in your upcoming season.


Sincerely,

Alex Fullerton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, United States
1 review
5 of 5 stars Reviewed August 24, 2013

We stayed at the Vancouver Best Western during a trip to Portland because the Portland hotels were all very expensive. We loved this hotel and would definitely stay again. Everyone was really friendly, and the hotel was really clean. They even have a sign pointing out that they have TV remotes that are easy clean. Briana checked us in at the front desk, and she was fantastic.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear TheJoJo555,

Thank you very much for the review. I am pleased to hear you had a great stay and experienced great customer service from Briana. We appreciate your business very much and look forward to your return visit.


Sincerely,

Alex Fullerton
General Manager
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Mountlake Terrace, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 23, 2013

Hotel was conveniently located near the Vancouver mall. Hotel was clean, with excellent décor and amenities. Was a great experience overall. Staff is friendly and helpful, went out of their way to make our stay pleasant. Bed was comfortable and I had one of the best sleep experiences ever in our travel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear Carol F,

Thank you for your review. We definitely appreciate it. I am glad you got a great nights sleep and enjoyed our amenities. We hope to see you again soon.


Sincerely,

Alex Fullerton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

Address: 9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172
Phone Number:
Location: United States > Washington > Vancouver
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#3 Romantic Hotel in Vancouver
#4 Business Hotel in Vancouver
#5 Family Hotel in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites 2.5*
Number of rooms: 74
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Also Known As:
Best Western Plus Vancouver Mall Dr. Hotel Vancouver
Best Western Plus Vancouver Mall Dr. Hotel And Suites
Best Western Vancouver
Vancouver Best Western

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