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“Nice Hotel, but TERRIBLE service” 3 of 5 stars
Review of BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
2.5 of 5 Hotel   |   9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172   |  
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Ranked #3 of 27 Hotels in Vancouver
Boise, United States
1 review
“Nice Hotel, but TERRIBLE service”
3 of 5 stars Reviewed August 26, 2013

The General Manager and Front Desk personnel were extremely friendly and professional, but...upon going to our room the housekeeping staff were STILL servicing the room and we had to wait 15 minutes out in the hallway until they were done. The continental breakfast was TERRIBLE! The breakfast room was tiny and the staff was slow and kept running out of food. The intrenet was even worse and it took me 45 minutes to get on-line. The hotel apperance was very nice along with the room...but this hotel cannot accommadate large volumes of people; as was the case when we were their for a large sports tournament.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear John J,

Thank you for your review and feedback, we greatly appreciate it. This is a tough review to respond to as our side of the breakfast issue wasn't made public knowledge. First I wish to apologize about the wait time on your check in, our housekeepers did fall a slight bit behind that day and all three soccer teams pretty much checked in at the same time. Also for the internet, when we are running full capacity the wi-fi becomes slow and sluggish. We have a fix for that. Now for the Breakfast. Our room is fully capable to handle large groups, perhaps not three groups at the same time, we will be remodeling the lobby and breakfast room and in a couple months that will no longer be an issue. I do know, that when you were in the breakfast room there was plenty of food available, but when we asked you to return with shoes on you left your plate on the counter and said you would eat elsewhere. The Breakfast Attendants had to throw it away. I do apologize that there wasn't a sign stating that you needed shoes and we have since added one. I do apologize that you were embarrassed because we asked you to do so, politely. I thought we smoothed this over while you were here and I didn't want to have to defend ourselves on Trip Advisor. I hope the tournament went well for you and wish you luck in your upcoming season.


Sincerely,

Alex Fullerton
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363 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Bellevue, United States
1 review
5 of 5 stars Reviewed August 24, 2013

We stayed at the Vancouver Best Western during a trip to Portland because the Portland hotels were all very expensive. We loved this hotel and would definitely stay again. Everyone was really friendly, and the hotel was really clean. They even have a sign pointing out that they have TV remotes that are easy clean. Briana checked us in at the front desk, and she was fantastic.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear TheJoJo555,

Thank you very much for the review. I am pleased to hear you had a great stay and experienced great customer service from Briana. We appreciate your business very much and look forward to your return visit.


Sincerely,

Alex Fullerton
General Manager
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Mountlake Terrace, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 23, 2013

Hotel was conveniently located near the Vancouver mall. Hotel was clean, with excellent décor and amenities. Was a great experience overall. Staff is friendly and helpful, went out of their way to make our stay pleasant. Bed was comfortable and I had one of the best sleep experiences ever in our travel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear Carol F,

Thank you for your review. We definitely appreciate it. I am glad you got a great nights sleep and enjoyed our amenities. We hope to see you again soon.


Sincerely,

Alex Fullerton
General Manager
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Fife, United States
1 review
5 of 5 stars Reviewed August 22, 2013

This hotel is beautiful inside and out and is very spacious. The staff is very helpful and friendly and will go out of their way to make your stay comfortable. The breakfast is delicious. I have dairy and gluten allergies and I still found something to eat! The walls are a bit thin, we could hear the neighbor's tv and a child running back and forth above us but it was not overly bothersome. I can't wait to stay here again!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, September 6, 2013
Dear Angela G,

Thanks so much for your review. I am glad to hear you enjoyed your stay and were able to experience our excellent customer service. I appreciate the comment regarding the beauty of the hotel. We are actually about to undergo some renovations, which will really add to the look and feel. We hope to see you again soon.


Sincerely,

Alex Fullerton
General Manager
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Victoria
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 21, 2013

Once again we stayed at the Best Western Vancouver Mall. We had a king suite, it was clean and quiet and reasonably priced. Check in was fast and simple. Samantha looked after us at check out she is outgoing and very nice a credit to her employer. Would we stay there again-yes this was our third stay and we were not disappointed.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, August 31, 2013
Dear 97Z28,

Thank you for your kind words and return visit. I am pleased to hear that you had a great stay and experienced great service from Samantha, she is a great asset to our team. We look forward to your next visit.

Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, United States
1 review
4 of 5 stars Reviewed August 21, 2013

Helpful staff, courteous and concerned, facility clean and well kept, rooms quiet and comfortable. Breakfast was good and the location of the hotel is well placed near restaurants, shopping and freeways. The great attitude of the staff speads to the guests, who were all a pleasure to be around in this hotel that was packed when my group was there. Will stay here again.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, August 31, 2013
Dear Kevin W,

Thank you for your review. We are glad that you enjoyed your stay and always received excellent customer service from my team. We always enjoy your visits as well and look forward to the next.
Have a great day.


Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 21, 2013

We choose this property for location, easy access on/off freeway, close to all services. Stayed in King suite w/whirlpool tub which was wonderful for our weekend. Provide coffee 24/7, love the Seattle's Best brand along with flavored creamers. Hotel staff always pleasant and willing to assist. Hot tub and pool nice too.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, August 31, 2013
Dear Patricia P,

Thank you for your kind words. We greatly appreciate it. I am pleased to hear that you enjoyed our King Jacuzzi room. We look forward to your next visit.


Sincerely,

Alex Fullerton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

Address: 9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172
Phone Number:
Location: United States > Washington > Vancouver
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#2 Family Hotel in Vancouver
#2 Romantic Hotel in Vancouver
#5 Business Hotel in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites 2.5*
Number of rooms: 74
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Also Known As:
Best Western Plus Vancouver Mall Dr. Hotel Vancouver
Best Western Plus Vancouver Mall Dr. Hotel And Suites
Best Western Vancouver
Vancouver Best Western

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