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“Excellent experience every time” 5 of 5 stars
Review of BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
2.5 of 5 Hotel   |   9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172   |  
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Ranked #3 of 27 Hotels in Vancouver
Bothell, Washington, United States
2 reviews
1 helpful vote 1 helpful vote
“Excellent experience every time”
5 of 5 stars Reviewed October 4, 2012

Every time I stay in Vancouver, I make it a point to stay at the Best Western - Vancouver Mall. The staff is very friendly, the rooms are clean and modern the amenities are excellent and the price is right.

There isn't an on-site restaurant but there are plenty of local options nearby, several within walking distance (1 mile or less), there is also plenty of shopping nearby and it's not difficult to get to and from the Portland Airport or downtown Vancouver or Portland if you have a car.

I have stayed here multiple times on leisure travel and have enjoyed it every time.

The only thing I would change are the TV's. They need larger HD TV's in the rooms. Currently the TV's are small standard definition TV's, but I don't go to a hotel for the television, so it's not a big deal at all.

Room Tip: I prefer rooms on the north side of the hotel. All of the rooms are nice though.
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 25, 2012
Thank you for your review. We appreciate your loyalty to our Hotel and am pleased to hear that you always enjoy your stay. It is always our goal to make sure that guests have a great experience every time they stay.

We will be upgrading our TV's to flat screen units by December 31st. We are very excited for this upgrade. We look forward to your next visit.

Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Cypress, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2012

We stayed here for 2 nights. We had booked the 2 king suite for my husband, myself and our son and a 2 queen suite for my sister-in-law and mother-in-law. Both rooms were exceptionally clean and well maintained. Beds were very, very comfortable. Continental Breakfast was much better than what you normally get. There was lots of choices and everything was tasty and fresh. It was easy to get to the Portland airport and there were lots of restraunts and shopping near by. I will definitely stay here again when we visit Oregon and Washington again!!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 25, 2012
Thank you for your review. I am pleased to hear that your stay was pleasant and comfortable. Thank you again for visiting us and we look forward to your next visit.

Sincerely,

Alex Fullerton
General Manager
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Surrey, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 4, 2012

We've stayed at this Best Western twice now. We like it is very reasonably priced compared to the hotels just over the bridge in Portland. They are very clean and the kids love the pool area. They also serve a very good complimentary breakfast... sausage, waffles,eggs, toast, biscuits, gravy and more! We will stay again when we are in the area.

Room Tip: We chose the queen size suite for the same price as two queen beds, good deal!
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 15, 2012
Thank you for your review. and loyalty to our property. I am glad to hear that you have received consistent customer service on your visits. We look forward to your next visit. Thank you again.

Sincerely,

Alex Fullerton
General Manager
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Sedro Woolley, Washington
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2012

I am the team manager of a teen age boys soccer team. We stayed at this hotel with about 30 people. Price was amazing and the staff we very friendly. Samantha made sure that all our rooms were booked correctly and Cassi took very good care of us when we could find a place to house all 30 people for dinner and had to have pizza at the hotel. We will be returning in December and will be staying here again. Great Job!!!!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 15, 2012
Thank you for your review. I am please that we were able to provide you with excellent customer service from Samantha and Cassi. We all look forward to your visit in December. Thanks again for staying with us.

Sincerely,

Alex Fullerton
General Manager
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Gulpen, The Netherlands
Top Contributor
118 reviews 118 reviews
101 hotel reviews
Reviews in 85 cities Reviews in 85 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed September 1, 2012 via mobile

Rooms are spacious and clean. Eventhough the hotel is close to the highway the rooms are very quiet. Breakfast is good and offers something for everyone. Personnel at checkin was very helpful. Given the rate this was a very good hotel.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 15, 2012
Thank you for your review. I am please that you had a great experience at our hotel. I do hope that next time you are in the area, we see you again.

Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Vernon, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 30, 2012

Had a group of around 30 for a soccer tournament over the weekend. The rooms were spacious enough for families with teenagers and the staff was very helpful.
Special thanks to Cassi, who helped us with a pizza party for the team and families using the breakfast room. Cassi, you were great!
This is not the first time our team has stayed here, and I'm sure we will be back again!

Room Tip: We had the back of the hotel on the 3rd floor and it was quiet and comfortable. There were no compla...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, October 15, 2012
Thank you for your time. I am glade you have a great time while you stayed here. Cassi was a great help for you and am glad she was able to get that pizza party going for you. We look forward to the next time you stay.

Sincerely,

Alex Fullerton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsfield, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2012

The best hotel and staff on our 2 weeks trip.
Alex Fullerton- General Manager was extremely helpful .
Food was good. Information on what to see in the area and how to get there was provided.
Strongly recomend the place.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

Address: 9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172
Phone Number:
Location: United States > Washington > Vancouver
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#2 Romantic Hotel in Vancouver
#2 Family Hotel in Vancouver
#5 Business Hotel in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites 2.5*
Number of rooms: 74
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Also Known As:
Best Western Plus Vancouver Mall Dr. Hotel Vancouver
Best Western Plus Vancouver Mall Dr. Hotel And Suites
Best Western Vancouver
Vancouver Best Western

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