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“Great value” 4 of 5 stars
Review of BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
2.5 of 5 Hotel   |   9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172   |  
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Ranked #3 of 27 Hotels in Vancouver
Boise, Idaho
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Great value”
4 of 5 stars Reviewed August 1, 2011

Stayed the weekend for a family reunion in a 2 queen room. Very clean, updated, quiet room. Comfy bed, but pillows were lumpy. Clean pool and hot tub with sauna and a patio. Breakfast was usual continental, lots of carbs and sugar, but overall a great value at $80 a night.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
    244
    83
    23
    12
    2
See reviews for
145
90
19
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 4, 2011

I stayed at this location on new years eve to avoid the icy roads and get some well needed rest. As a flight attendant, I spend a great deal of my life in and out of hotels. This being said, I couldn't believe my experience at this hotel. After being hit on by the guy at the front desk while I was getting my room, the phone in my room began ringing off the hook. It seems the young man at the desk thought it would be appropriate for him to try and coax me out of my room at 1am because he found me attractive. Not only was I put off by his actions but I felt very unsafe in my hotel room. When I filed a complaint with the company Best Western they were shocked at what had occurred, however the management at the hotel dismissed my case and denied that their employee would do such a thing. Not only was this not flattering and very rude, its totally inappropriate and made me feel very unsafe.

  • Stayed January 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
british columbia
Top Contributor
53 reviews 53 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 16, 2010

This was our second stay at this hotel. It is conveniently located near I-205 with easy access to Portland and Vancouver.

This is the only hotel we stayed at that offers makeup remover as part of the toiletries. The room was clean and comfortable. However, the pillows were too soft for our liking.

There were limited items for breakfast this time with oatmeal being the only hot item offered.

From our room, wireless internet reception was weak. A wired connection appears to be available but you have to have your own cable.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsboro, Oregon
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 29, 2010

Stayed for four (4) nights. Excellent service by all personnel. Very clean public areas. Well kept. Indoor Pool, Jacuzzi and Sauna, clean, working and well stocked with towels. Fitness room, too. FREE BREAKFAST! Great assortment of items. The rooms are spacious and well kept. BED was VERY COMFORTABLE. We enjoyed everything about this hotel. I travel twice a year to Oregon and I will stay here again. Close to on ramp to I 5. Great location for getting anywhere. Mall nearby. Loved our stay. Join Best Western Rewards Program-worth it if you plan to travel quite a bit.

  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ohio
Top Contributor
96 reviews 96 reviews
26 hotel reviews
Reviews in 54 cities Reviews in 54 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 18, 2010

arrived late in the evening after a day hiking the gorge. the room is large, well appointed and easy access to the freeway to continue our journey to seattle. a better than average continental breakfast. no complaints

Stayed September 2010, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 19, 2010

We made our yearly trip up to Seattle Washington and stayed here twice. The room and breakfast were still good. The hotel was very quiet even with a teen girl soccer team staying here. No problem with the wireless, but if you want to plug in you’ll have to bring your own cable. A little problem when we checked in, they wanted to place us near the elevator but, it all worked out for the best. We used this hotel as a staging point to go to Mt St. Helens which is 90 miles north of the hotel. The entrance is 50 miles north on 5, this takes you to the Washington State Visitor Center (Worth the stop). Then it's another 40 miles to the mountain (Johnston Ridge Observatory). We even found a closer Spaghetti Factory and a nice Custard Ice Cream place.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia,Canada
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 20, 2009

Location is great for shopping, room was nice and clean and newly finished. Every thing was great, very nice and quiet. Breakfast was very good,which is included with your stay.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harj V, Owner at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review, January 16, 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

Address: 9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172
Phone Number:
Location: United States > Washington > Vancouver
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#2 Family Hotel in Vancouver
#2 Romantic Hotel in Vancouver
#5 Business Hotel in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites 2.5*
Number of rooms: 74
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Also Known As:
Best Western Plus Vancouver Mall Dr. Hotel Vancouver
Best Western Plus Vancouver Mall Dr. Hotel And Suites
Best Western Vancouver
Vancouver Best Western

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