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“Perfect Getaway!” 5 of 5 stars
Review of Staybridge Suites Vancouver - Portland Area

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Staybridge Suites Vancouver - Portland Area
3.0 of 5 Hotel   |   7301 N. E. 41st Street, Vancouver, WA 98662   |  
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Ranked #5 of 27 hotels in Vancouver
Las Vegas, Nevada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Perfect Getaway!”
5 of 5 stars Reviewed November 10, 2013

This trip was another birthday present from my husband. We were there 4 days and visited Portland and Seattle. This hotel is very good,excellent costumer service,excellent location easy to find from the airport,the check in and out process was really smooth. We stayed in a one bedroom suite with a small kitchen,a sofa bed and breakfast included in the price wish was good with hot coffee,bagels,cream cheese,sausage links,milk,etc. It is close to the airport and some other restaurants and shops.It has a bbq area,a swimming pool,a tennis courtyard.The bed was really good,our room was on the first floor very close to the dining area and the front desk. We enjoyed this place 100% and I recommend it all the way.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 people have reviewed this hotel

Traveler rating
    85
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    4
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
Garden City, Idaho
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2013

We enjoyed our 2-night stay recently at the Vancouver, Washington Staybridge Suites. Three couples shared a 2-bedroom suite, with one sleeping in the living room area. It was a mini family reunion and the hotel was very accommodating with our needs. Other family members came to the hotel for our picnic time out near the pool. Staff made sure we had plenty of water and ice. Thank you for making us all feel very welcome.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land
Top Contributor
344 reviews 344 reviews
66 hotel reviews
Reviews in 109 cities Reviews in 109 cities
288 helpful votes 288 helpful votes
5 of 5 stars Reviewed August 25, 2013

Our family of six (kids ages 10-16) spent three nights here on two separate stays, visiting my brother-in-law, who lives in Vancouver and exploring the Portland area. The hotel is about 10 minutes from the Portland airport, and offers a free shuttle from 7am-7pm, reservations required, which we didn't use since we rented a vehicle for our side trips to Olympic National Park & Cannon Beach. Service was friendly & efficient. Our two bedroom suite was spacious with a nice décor and small kitchen, including a full refrigerator. We appreciated having two spacious bathrooms with plenty of vanity space & the toilets/bathtubs in a separate area with closed doors (crucial when you have two tween girls sharing a bathroom with their two teenaged brothers). Beds and sofa beds were comfortable, and all of us slept well. The complimentary hot breakfast was a bit nicer than the typical spread with cheese omelets in a warmer (along with salsa & more cheese), hot oatmeal with toppings, and steamed white rice with a nice assortment of Asian seaweed/sesame seed rice toppings plus the usual bagels, cereal, yogurt, fresh fruit, eggos waffles, & pastries. The price was excellent, much cheaper than staying in Portland. We will stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellingham, Washington
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 14, 2013

we were pleasantly surprised with our room and the amenities of the hotel. It was pretty full because of the County Fair close by, but all in all it was a good choice. The full kitchen was a plus and the location was perfect. It would have to say that the breakfast was lacking and very simple. Oh well, we just went out to some good spots and enjoyed our time in Portland anyway. Staff friendly and helpful.

Room Tip: They are doing reno's right now, but the rooms on the far north are quieter than the highway sid...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Top Contributor
156 reviews 156 reviews
46 hotel reviews
Reviews in 58 cities Reviews in 58 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed August 6, 2013

I guess you get what you pay for. The shutter service from the airport wasn't working. "Close to the airport" as advertised was a $36 taxi ride. The lady at the front desk was in training and working alone and couldn't answer any questions when she had a task to perform. The manager was delightful, but we didn't find her until the next day when we had already decided never to stay there again, even if it was cheap!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Vancouver - Portland Area, responded to this review, August 22, 2013
Dear Philadelphia_PAMissy,

Thank you for your review. All our guest comments are valuable and we consider them seriously in the consistent endeavor to improve the quality of our products and service.

I am truly sorry to hear your issues with our shuttle service and staff. Please accept our sincerest apologies for the inconvenience and dissatisfaction this has caused you.

We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. We appreciate the feedback that we receive from our guests & this is crucial for us to address any issues that may come up.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue WA
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 2, 2013

We booked a 2 bedroom suite for 1 night. When we arrived we were told firs told they were over sold and then they changed it to there had been a traveler with medical condition which took our room. We were offered 2 separate rooms (not connected by a door) since I was travelling with my family I could not separate us for safety so we squeezed into a studio room. No offer to reduce our charges were offered since we arrived at 10pm at night I am sure that is why we got the bad deal.

The next day I met the people who had this room before us. They were "upgraded" the same day to a 2 bedroom suite which would have been available to us and no word of this "medical patient" in the hotel.

I really feel if you pre-book you should get your room you bought or get credited for the smaller crappy room we got. I would not go back to this chain if this is their policy to lie to customers about room availability.

Moral of the story stay away from this hotel.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Vancouver - Portland Area, responded to this review, August 18, 2013
Dear LiLiBellevueWA,

Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect.

I am disappointed to hear that we have left you with a less than memorable experience. I sincerely apologize for the lapse in service with regard to your reservation and sorry if you did not find the room set up to your liking. We always aim to provide the highest level of service and deliver the best accommodation and we deeply regret that we were not able to exceed or at least meet your expectations on this occasion.

I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. We hope that you give us a chance to change your perception of our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgan Hill, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 27, 2013

This place has really gone down hill. We come up here every year for a week long family reunion. We have stayed here several times over the years but this year was horrible and we will never be back They overbook their hotel assuming guests will cancel or not show up. Guess what? it didn’t happen and they were way overbooked all week. We had a reservation for 5 nights for a 2 bedroom suite. We were displaced on the first night. Sorry, no rooms available even though we had a confirmed reservation made 6 moths ago and a priority club reward member. They could care less. So load all the luggage back in the car with wife and two kids. Drive 10 miles away to the hotel they picked for us for a “comp room”. Told us to come back tomorrow and our 2 bedroom suite would be available and waiting for us. So, after a very long day of outdoor activities and driving, we come back late on the second day at 11:00 PM. Unload all the luggage again and shuffle into the lobby and guess what? Yes they had a room but not what we reserved. They put us a room with not enough beds. WTF. I slept on the floor so my wife and kids could have the beds. Staff didn’t seem to care. It was happening to other guests. Every time you walked by the front desk, staff was apologizing for something or another. Lots of unhappy guests here.
Breakfast was extremely weak. Same thing every morning. It was luke warm powered eggs and mushy hash browns. The usual toast, bagel, mini muffin, oatmeal and yogurt cup. Sometimes there was fresh fruit. They were getting ready to tear apart the breakfast area for a remodel and on the last day construction started. It was as if the week before they gave up on their breakfast spread.
So, if you want to take a chance on your “Confirmed reservation” and maybe get a room and then nibble on a very light breakfast, then go ahead and take a chance and stay at the Staybridge Suites-Vancouver. My kids were calling it the “DON’T Stay bridge Hotel”. There are a lot of other choices around that will treat you a whole lot better. Never again for our family.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Staybridge Suites Vancouver - Portland Area

Address: 7301 N. E. 41st Street, Vancouver, WA 98662
Phone Number:
Location: United States > Washington > Vancouver
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Vancouver
#7 Romantic Hotel in Vancouver
#11 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Vancouver - Portland Area 3*
Official Description (provided by the hotel):
The Staybridge Suites Vancouver/Portland Area extends the best service and value in the area. Our premier location is near the Vancouver Mall (Westfield Center), Delta Park, Club Green Meadows and Vancouver Tennis Center. Located minutes from the Portland Airport and companies such as SEH America, Bonneville Power Administration, Papa Murphy s, Sharp, EDS/Hewlett Packard, Prestige Healthcare, Columbia Machine, Karcher, Underwriters Laboratory, Evergreen Healthcare, Earthlink/New Edge Networks and Kiewit Construction make it an excellent choice for business travelers.Our complimentary hot breakfast buffet served daily will be a perfect start to your day! Settle in to our great room with a complimentary cold beer, glass of wine or soft drink during our legendary evening Sundowner Reception during the week. We also have a 24 hour business center and BridgeMart convenience center. Here for a while? Enjoy our free laundry center! Other services include free wireless Internet access, a outdoor heated pool and spa, sport court and BBQ Pavilion.Each of our rooms is a spacious apartment style studio, one bedroom, or two bedroom suite complete with a full kitchen with microwave, stove top, dishwasher and full size refrigerator making it perfect for guests staying more than a few nights. ... more   less 
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Also Known As:
Staybridge Suites Vancouver - Portland Area Hotel Vancouver
Vancouver Staybridge Suites

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