We booked a 2 bedroom suite for 1 night. When we arrived we were told firs told they were over sold and then they changed it to there had been a traveler with medical condition which took our room. We were offered 2 separate rooms (not connected by a door) since I was travelling with my family I could not separate us for safety so we squeezed into a studio room. No offer to reduce our charges were offered since we arrived at 10pm at night I am sure that is why we got the bad deal.
The next day I met the people who had this room before us. They were "upgraded" the same day to a 2 bedroom suite which would have been available to us and no word of this "medical patient" in the hotel.
I really feel if you pre-book you should get your room you bought or get credited for the smaller crappy room we got. I would not go back to this chain if this is their policy to lie to customers about room availability.
Moral of the story stay away from this hotel.
- Official Description (provided by the hotel):
- The Staybridge Suites Vancouver/Portland Area extends the best service and value in the area. Our premier location is near the Vancouver Mall (Westfield Center), Delta Park, Club Green Meadows and Vancouver Tennis Center. Located minutes from the Portland Airport and companies such as SEH America, Bonneville Power Administration, Papa Murphy s, Sharp, EDS/Hewlett Packard, Prestige Healthcare, Columbia Machine, Karcher, Underwriters Laboratory, Evergreen Healthcare, Earthlink/New Edge Networks and Kiewit Construction make it an excellent choice for business travelers.Our complimentary hot breakfast buffet served daily will be a perfect start to your day! Settle in to our great room with a complimentary cold beer, glass of wine or soft drink during our legendary evening Sundowner Reception during the week. We also have a 24 hour business center and BridgeMart convenience center. Here for a while? Enjoy our free laundry center! Other services include free wireless Internet access, a outdoor heated pool and spa, sport court and BBQ Pavilion.Each of our rooms is a spacious apartment style studio, one bedroom, or two bedroom suite complete with a full kitchen with microwave, stove top, dishwasher and full size refrigerator making it perfect for guests staying more than a few nights. ... more less
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- Also Known As:
- Staybridge Suites Vancouver - Portland Area Hotel Vancouver
- Vancouver Staybridge Suites