This place has really gone down hill. We come up here every year for a week long family reunion. We have stayed here several times over the years but this year was horrible and we will never be back They overbook their hotel assuming guests will cancel or not show up. Guess what? it didn’t happen and they were way overbooked all week. We had a reservation for 5 nights for a 2 bedroom suite. We were displaced on the first night. Sorry, no rooms available even though we had a confirmed reservation made 6 moths ago and a priority club reward member. They could care less. So load all the luggage back in the car with wife and two kids. Drive 10 miles away to the hotel they picked for us for a “comp room”. Told us to come back tomorrow and our 2 bedroom suite would be available and waiting for us. So, after a very long day of outdoor activities and driving, we come back late on the second day at 11:00 PM. Unload all the luggage again and shuffle into the lobby and guess what? Yes they had a room but not what we reserved. They put us a room with not enough beds. WTF. I slept on the floor so my wife and kids could have the beds. Staff didn’t seem to care. It was happening to other guests. Every time you walked by the front desk, staff was apologizing for something or another. Lots of unhappy guests here.
Breakfast was extremely weak. Same thing every morning. It was luke warm powered eggs and mushy hash browns. The usual toast, bagel, mini muffin, oatmeal and yogurt cup. Sometimes there was fresh fruit. They were getting ready to tear apart the breakfast area for a remodel and on the last day construction started. It was as if the week before they gave up on their breakfast spread.
So, if you want to take a chance on your “Confirmed reservation” and maybe get a room and then nibble on a very light breakfast, then go ahead and take a chance and stay at the Staybridge Suites-Vancouver. My kids were calling it the “DON’T Stay bridge Hotel”. There are a lot of other choices around that will treat you a whole lot better. Never again for our family.