My husband and I were stuck in Portland due to a cancelled flight home and no hotels in the airport area had rooms available. Just by going online and looking for an available hotel, we ended up talking to a representative in one of those companies that are connected to multiple hotels and they suggested the Staybridge and booked us a room there. When I called the hotel to get directions, I was told that they did not have my reservation! Some glitch with the booking agent...but instead of abandoning us, the person at the Staybridge front desk found us a room that had not been cleaned yet, so was considered unavailable, had it cleaned and prepared and told us to come on in! We were so glad it worked out! Not only are the personnel there well trained in customer service, but this place had what they called the Pantry open 24/7 with free snacks, water or juice (Ben and Jerry's ice cream, too!), and in the morning they offer a really lovely breakfast buffet, also complimentary -- much superior to what I have had at the Best Westerns I've stayed at. The room was spacious, included a kitchen with refrigerator, microwave, sink, dishes, etc. and even microwave popcorn right there! A couch, chairs, comfortable bed, and flat screen TV. What more could we have asked for after all the stress we had been through at the airport and not getting to our room until midnight! Amazing. If we ever get back to the Vancouver/Portland area, this is where I will want to stay.