I want to commend your staff at the Heathman Lodge. We have been staying with the Heathman for many years when we come to the Vancouver area. I have wanted to write you for a long time now, and I have not. I did not want another day to pass without sharing with you how much we appreciate your staff and the interactions we have had with them.
One of my favorite stories I tell about the Heathman was several years ago when my daughter was a baby and we were staying at the Heathman. We had planned to swim, but I had forgotten to pack a swim diaper. I went to the front desk to ask if your store sold any. The young ladies at the front said that there were none here but she could get me some. She refused money from me, asked what size, drove to the store, came back with a package of swim diapers. She asked for my room number, I assumed she was adding it to my room, and she gave the whole package of diapers to me. Only to my surprise, she not only went shopping for me, but she gave me the package of swim diapers absolutely free. I was amazed. Now that is service above and beyond!!
This is just one example of how your company has blessed and served our family! We visit at least 2 to three times a year. Everytime we come, there is bottled water on ice, and some kind of a treat. Trail mix, a coffe mug, or just recently and reusable bag! Also, much to our surprise, we sometimes walk into a suite when we booked a standard room. Staying at the Heathman Lodge is such a treat for our family. Our kids have their own name for it, they call it the Fish Hotel. We visit your pond out front many times throughout our stay with you.
We want to say thank you from the bottom of our hearts for making our stay in Vancouver so comfortable! Your rooms are always clean, we feel safe in and around the hotel, your staff is knowledgeable, helpful, friendly, and go above and beyond the call of duty!
- Also Known As:
- Heathman Hotel Vancouver
- Official Description (provided by the hotel):
- A relaxing, rustic getaway in downtown Vancouver, Washington, The Heathman Lodge is a mountain-like retreat offering Northwest ambiance, exciting wedding packages, and luxury hotel amenities for business and vacation. ... more less
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