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Howard Johnson Inn & Suites Vancouver/By Vancouver Mall
2.0 of 5 Hotel   |   9201 NE Vancouver Mall Dr., Vancouver, WA 98662 (Formerly Rodeway Inn & Suites Vancouver)   |  
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Ranked #21 of 27 Hotels in Vancouver
Springfield, Oregon
1 review
“Good Price”
4 of 5 stars Reviewed July 11, 2013

I enjoyed my stay at the hotel. The staff is great and helpful.... but They need to do some rethinking on their Manager. She had nothing but trouble trying to check me in and seemed to not really know what she was doing. She seemed to be totally stressed out and is not very knowledgeable. The others weekend clerks were right on everything. The breakfast was great and the girl was wonderful Saturday morning as it was really busy and she seemed to be the only one there working and with everyone needing something she was great. She managed to single handedly get every thing and also checked guest out. The afternoon clerk was also wonderful with suggestions on where to eat and where to go. Rooms where clean and comfortable. I would stay again and the price is good for all they offer.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    26
    27
    33
    27
    18
See reviews for
69
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 30, 2013 via mobile

overall for the price this hotel was alright. major cons beds were very uncomfortable almost the same comfort level as if you were to sleep on the floor. room was very clean upon arrival although it had a weird odor. after awakening had tons of mosquito or bug bites. other than the fact that this hotel is centrally located from 205 and being next to the mall. I would only comeback to it if nothing else was available. staff was very helpful and friendly.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Washington
1 review
1 of 5 stars Reviewed June 24, 2013

From the outside and lobby, I thought this was going to be reasonable and nice place to stay. The room was at first glance clean and tidy, but when you pulled back the bedspread, the blankets were stained with holes in them, and there had been something (?coffee) spilled on the phone and never cleaned up.

That might have been okay, except when my 76-year-old mother STEPPED ON A RUSTY NAIL STICKING UP OUT OF THE CARPETING in her room, the staff attitude was HORRIBLE! Unconcerned that she was bleeding (or that she had stepped on a rusty nail!), they brought her some "First Aid Spray" and said they didn't have a band-aid. (How about offering an AMBULANCE or at least an offer to pay for her tetanus shot?!?)

Upon check out, the "manager" told my mother she would have liked to write off some of the bill, but since we had paid by credit card, there was nothing they could do beyond giving us a 10% coupon for our next visit. SERIOUSLY?!?!?!? Do you people not know how credit cards work???

Suffice it to say, we will NOT be using the coupon ever. AVOID THIS PLACE!!!

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary G, General Manager at Howard Johnson Inn & Suites Vancouver/By Vancouver Mall, responded to this review, July 3, 2013
Dear ECK_98684
I am confused after going over your review regarding your mothers stay. Regarding the blanket and bed spread we have new bedspreads on all the beds and waiting on the new blankets to arrive and have been changing out phones and was not aware of something being spilt on the phone this was never brought to are attention until this review was posted.

When your mother called front desk the agent on duty took first aid spray and bandage to her room and asked if there was anything else needed. There was a picture tack left at the front desk with the incident report that the front desk filled out after leaving her room and was left for me.

At check out there was nothing mentioned to front desk. Later that afternoon I received a call from you and spoke with you about the incident I asked where on the carpet was the nail so I could go check to see if possibly there was anything sticking out of the carpet. My self and the owner went to the room and crawled on the floor on hands and knees through out the whole room and did not find a nail.

I do not understand where the coupons part came in as we do not have coupons to give out at the hotel. We discussed a credit and it was refunded instantly to the credit card. If you have any other comments or concerns please fill free to call me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Inn & Suites Vancouver/By Vancouver Mall

Address: 9201 NE Vancouver Mall Dr., Vancouver, WA 98662 (Formerly Rodeway Inn & Suites Vancouver)
Phone Number:
Location: United States > Washington > Vancouver
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 27 Hotels in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Inn & Suites Vancouver/By Vancouver Mall 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Rodeway Inn Vancouver
Vancouver Rodeway Inn
Rodeway Inn Hotel Vancouver

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