3 nights of staying on the 4th floor with no elevator , no concern with senior citizen with a bad leg and knee,,,,had to walk 4 flights of stairs every day for 3 1/2 days. Manager wouldn't move us to a lower level room, manager wouldn't call us back after leaving several messages for him. Manager is Joe Johnson. Worst experience at a hotel ive ever had. Elevator wasn't even close to being repaired even after we had left the hotel. Mr Johnson assured us that it would be fixed and that the repair man wasn't leaving till it was ,,, that didn't happen.
And with all that the room glasses and soap were never there after the maid left. Asked for glasses and soap and was told that I had to walk 4 flights of stairs to get them even after the maid forgot to put them there!!! Never again!! Front desk and manager need some training!!! This was NOT a comfort inn!!!!! The AARP will be told that this hotel has no concern for senior citizens. I will be contacting the BBB as well. This place was a nightmare.
Not to mention that 20 kids were running up and down the halls on every floor of the hotel all night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to review our hotel. I am deeply concerned about these comments made here. As you can see with our previous comments here, I have always strived to perfomr at 100% satisfaction. So to see a comment like this come all the way to Trip Advisor before I know anything about it is very regretable. I would like nothing more than to talk to you about this and hopefully get the full story here to see what I can do for you. You can call me Monday through Friday 9am -5pm at 360-356-2280 or email me anytime at firstname.lastname@example.org
I hope to hear from you soon and again I sincerely apologize about all of this!
Comfort Inn and Suites
Vancouver, WA 98660
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.