This is a reasonable hotel. I would not have reviewed it at all, except the restaurant had such poor service it was bizarre. First, we waited in a nearly empty restaurant for so long to be seated we thought it was seat yourself. A hostess finally arrived and insisted on making a server seat us. It took twenty minutes in a nearly empty restaurant for yet another server to arrive and take our order. We ordered coffee with a side of milk, which took a long long time to arrive. And yet the restaurant was almost empty. We waited for a long time (yet again) for our server to bring us more coffee. He, along with the other servers, would completely vanish from the dining area for long stretches of time. The other diners, I noticed, were craning their necks, as we were, looking for ANYONE to serve us. No one had coffee....at breakfast. Eventually, I got up after 45 minutes of being seated (still no food, no coffee refills) and took a full pot of hot coffee and a carton of milk left just sitting out in the open, from the service area (since not a single employee could be found anywhere on the premises--I looked). I served coffee to my own table and left the coffee pot and milk carton at our table since we were all being completely blown off. There was plenty of hot coffee for the few diners present, just no one bothering to serve it. Occasionally there would be several workers who would appear for a few moments, then disappear again. Our breakfast order was straightforward and uncomplicated: oatmeal, fruit, an omelette and coffee with milk. It took an hour and 15 to minutes to get out of there. The other diners seemed frustrated by the absent servers, lack of attention to the customers, and the bizarre behavior of taking coffee orders and then just disappearing for up to twenty minutes. The food took over 45 minutes to arrive, no apologies given. It wasn't bad food. But it was a really strange experience. Bad management? No management that day? At one point, another diner asked me if he could borrow some of the milk from the purloined milk carton. We were all chuckling about it. We left no tip. We just won't ever bother to go back. The food was unremarkable and the service was embarrassingly poor. There is a nice coffee shop about a mile up the road, Savone, where really nice ladies brew up a nice latte and will also serve you muffins and oatmeal with a smile. Great, welcoming service. And it's on the walking path. We enjoyed walking about a mile to get breakfast. It really made our mornings.
- Also Known As:
- Red Lion Hotel Vancouver
- Red Lion Vancouver
- Vancouver Red Lion
- Official Description (provided by the hotel):
- The Red Lion Hotel Vancouver at the Quay is located on the Columbia River in Vancouver, Washington. The hotel is less than a mile west of the Interstate Bridge on the I-5 on the Washington/Oregon border. It is easily accessed from the I-5, travelling North or South (EXIT 1-C). In addition to waterfront guest rooms, meeting and event space, the Red Lion Hotel Vancouver at the Quay also features a full service Restaurant and Lounge with live music every Friday and Saturday night. The cover charge is free to our hotel guests. The Renaissance Trail, which runs alongside the hotel property, paralell to the river, is a four mile paved path for your choice of walking, jogging, cycling or strolling. Esther Short Park and the Vancouver Farmer's Market are also in walking distance from the hotel. Besides the Quay Restaurant and Bar, there are many other great Restaurant choices close by. There are countless options for local shopping from antique stores in downtown Vancouver to the Vancouver Mall to Portland's metropolitan shopping experience. We are only a ten minute drive from downtown Portland and fifteen minutes from the Portland International Airport. We do offer a free shuttle to and from the PDX Airport and the Vancouver Amtrak station. Our hotel features 160 guest rooms, including two Riverview suites with Jetted tubs and one suite with a full kitchen. Many of our rooms offer an exquisite view of the Columbia River and year round access to the River Deck. We have a heated outdoor pool for seasonal use with an ADA lift making the pool accessible to all of our guests. We have a guest computer, printer, onsite laundry, an exercise room, vending machines and newspapers available for guest use. Each room has free internet access, a refrigerator, microwave, coffeemaker and ample amenities to ensure comfort throughout your stay. We are excited to present a crisp new look with our recently upgraded bedding. Our neatly made pillow top beds look more inviting than ever! ... more less
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