We stay at this hotel because our company makes us. The pillows are so old and flat that you have to stack them to sleep, the comforters stink, and the carpets are dirty, and they turned my white socks black. We were told that the shuttle car won't be there because the Minot hotel needs it and "you will just have to find your own ride here. We asked "how do we get to the hotel then" "I don't know.” was her response on the phone. We have standing reservations, her response “I don't know what you want me to do about it. The car isn't here" "What about the Missouri Flats shuttle, can't they give us a ride?" "Well they can if they have a driver's license". We ended up getting a ride from a coworker that lives in Williston. Then we talked to her as we checked in and she became worse with her snide, coarse, and contempt answers. When I suggested to my coworkers that we go across the street, The Hampton Inn, because they have a shuttle to get us back to work in the morning, her response was "yea but they are $300 a night” my response was "yea and my company pays for it not me” but we stayed and decided to write a formal complaint to our corporate office.
The breakfast selection is horrible. The next morning we were told by this same miserable person that Corporate "won't let me open the door" for us to grab 2 cups of coffee, maybe 2 bowls of cereal, and 1 order of toast. "It costs too much money to open the door 30 minutes early just for you." Found out a week later when I was back in town that this same fill-in-overnight-front-desk-gal had gossiped to other employees including the ones at the Missouri Flats, that I, specifically, was rude to her when, in reality, this conversation had taken place with 2 other people contributing to it but I was the only one that was "rude" to her. We all had a good laugh.
Heather, the regular gal, is the best and she is good at her job. She knows that corporate doesn't want the breakfast doors open early but she does it knowing that we just want a little something to get us started and then she drives us to work. Her problem solving skills are fantastic, she calls the other hotel and has the shuttle come get us and pick us up in the morning. She takes initiative, friendly, smart and she knows how to handle people and she is a professional. She is what keeps your place in good standing. Heather is great at her job.
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- Also Known As:
- Marquis Plaza Hotel Williston