We checked into this hotel last Saturday evening and stayed in the room all of 2 minutes before deciding that we had to leave - it was just that filthy and smelly and unsafe! First clue was the vagrants wandering the parking lot, second were the empty beer cans strewn around the parking lot, third was the fact that the doors from the lot to the corridors were not locked! A quick circuit of the hall let me know that some of the characters in the lot were freely roaming indoors as well.
Then there was the filthy carpet and torn, filthy curtains (opened to reveal a man in lot peering in!). And the smell.
We went to the desk and indicated we could not stay and asked for a refund due to the smell. Manager/owner was immediately incensed and started yelling at us that we asked for a smoking room and on and on. So we left and went to the Radison in Utica (very nice). Called Orbitz to get a refund in the works, they conferenced in the owner and he kept insisiting we had asked for smoking. Orbitz disagreed with him, as did our confirmation sheet: "non-smoking room". He insisted that "K' meant smoking, Orbitz tried to clarify for him that "K" was for king bed. To no avail, and it's now with Orbitz for resolution.
Oh, and for this pleasure the guy has the gall to charge $150 a night! For that price in a third teir city and with a brand name, you expect basic cleanliness and security. Not from this place. Avoid at all costs!
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- Also Known As:
- Quality Hotel Rome